Customer Experience


Practical steps to improve your customer engagement

The practice of understanding your customer’s interactions with your organisation and their reactions to these touchpoints; is key for modern brands in order to position yourself in a competitive market.

In order for you to succeed in a customer-oriented marketplace, you have to be attentive to your customers’ perception of your brand.  Our customer experience (CX) consulting practice supports a holistic review and change-path of your organisation, embracing culture, strategy, people and supporting technologies.

We help you engage your customers successfully

WHAT IS OUR VALUE PROPOSITION?

WHO IS OUR IDEAL CUSTOMER?

WHERE, WHEN AND HOW DO PROSPECTS AND CUSTOMERS INTERACT WITH US?

HOW DO WE MAKE IT EASY TO DO BUSINESS WITH US?

HOW DO WE FACILITATE AND ENCOURAGE ENGAGEMENT AND FEEDBACK WITH OUR CUSTOMERS?

HOW DO WE MEASURE THE QUALITY OF HOW WE ENGAGE WITH OUR CUSTOMERS?

WHAT STRATEGY, CHANGES AND PRACTICES SHOULD WE ADOPT TO BE CUSTOMER-CENTRIC?

WHAT INNOVATIVE & USER-FRIENDLY TECHNOLOGY CAN BOOST OUR CUSTOMER ENGAGEMENT?

Why is customer experience important?

Emotionally engaged customers are three times more likely to re-purchase, less price sensitive, less likely to shop around. Customers are your best advocates, so your bottom line is boosted through healthy retention plus a lower acquisition cost too.

Regardless of whether you are a B2B or B2C organization, your customers need to have a simple, consistent and enjoyable experience each time they interact with you.

From strategy to adoption –
Customer experience within Digital Transformation

Customer Experience

The implementation of a customer centric approach is a process that puts the customer at the heart of the business activity. Starting from the basics with a customer journey mapping workshop conducted by our CCXP certified professionals.

Digital Transformation

Any customer centric strategy needs to be supported by a digital transformation program that aims to transform the business insights into tangible actions. With end-to-end innovative solutions, based on Microsoft platforms, we are able to deliver best in-class interaction channels and real-time sentiment analysis.

Change Management

Your employees are key to ensuring successful adoption across the business. Integrate change management as part of the project lifecycle accompanied by our change management team. Together we focus on closing the gap between technology investment and employee engagement.

Prodware CX Workshop

A key part of the Customer Experience consultancy program is a defined CX workshop service that provides practical steps to succeed in improving your customer experience and shape your customer journey in line with modern expectations.

The fully interactive workshop helps you define brand values, your target audience (via personas), a customer journey map, data collection points and which innovative and integrated technology solutions will support your customer-centric approach. Deliverables include a comprehensive customer journey map and an action plan that defines the next steps for implementation of solutions that will improve customer experience KPI.

Your trusted partner for next generation CX

Prodware’s Customer Experience consulting practice is built on technology know-how, twinned with industry-certified business consulting best practice.

Innovative CX



Innovation is at the heart of
Prodware. We work with start-ups and our own R&D teams to develop innovative CX solutions that harness key technologies such as Bots, Augmented Reality, AI, machine learning and BI..

experienced technology partner


With hundreds of CRM
projects implemented globally,
Prodware combines this Customer Engagement experience with best practice strategic change management plus complementary innovative technology.

microsoft global partner


Prodware is a member of the
Inner Circle, which builds on
our deep and constructive
relationship with Microsoft
Inner Circle members perform
to a high standard of excellence to help organizations
achieve increased success.

Why choose Prodware?

We have been around for 30 years and have acquired the expertise and experience in helping businesses drive transformation projects. We develop and deploy industry-specific solutions based on Microsoft technology. Our expertise in disruptive technologies and innovation help us provide the solutions and services you need to meet the challenges of your industry while gaining that sustainable competitive edge for your business.

Have a project? Let’s talk!

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