Microsoft Dynamics 365 for Retail

A unified and impactful customer experience

Microsoft Dynamics 365 for Retail is an end-to-end solution enabling unified commerce across all channels including sales, mobility, intelligence and productivity. This innovative solution enables organizations to run their operations and provide a connected employee experience while also delivering an exceptional customer journey and experience.

Les prévisions intelligentes et recommandations de produits améliorent la rentabilité des magasins et du commerce électronique. Une meilleure exploitation des données permet d’optimiser la stratégie et les coûts avec une augmentation des achats grâce à des expériences client omniprésentes.

Microsoft Dynamics 365 Retail

BENEFITS – Dynamics 365 Retail

Deliver a seamless, unified, shopping experience

Prompt more purchases and influence the purchasing behavior of your customers through omni-channel and personalized experience.

Provide exceptional service to your customers

Empower your employees with powerful tools to serve customers, manage inventory and work schedules.

Optimize your operations

Empower your employees with the insights they need to make fast, data-driven decisions.

To play this video, activate marketing cookies HERE

CAPABILITIES – Dynamics 365 Retail

Microsoft Dynamics 365 Retail commerce unifié omnicanal

Omni-channel experience

Give customers the convenience and flexibility to buy instore, pick up in other locations, or get home delivery through optimized ordering and fulfilment tools.

Microsoft Dynamics 365 Retail expérience client

Customer experience

Interact with your customers throughout their customer journey and get a comprehensive view of all the customer interactions across all channels. Develop customer loyalty programs and wish lists to build brand image and retain your customers.

Microsoft Dynamics 365 Retail business intelligence en temps réel

Real time business intelligence

Leverage personalized workspaces and view role-based KPIs and reports with interactive data visualizations using Microsoft Power BI. Empower your employees with the insights they need to make smart decisions.

Microsoft Dynamics 365 Retail expérience magasin moderne

Modern store experience

Fully functional and customizable modern point of sale (POS) usable on any device, even offline, with no disruption. Accept orders using a range of ordering and fulfilment modalities and allow your customers to sell or return outside of the assortment for that store, with or without a receipt.

Microsoft Dynamics 365 Retail merchandising efficace

Efficient merchandizing

Create product catalogues and categorization schemes that can be targeted to or shared between channels to enrich products with descriptions, images, videos and rich text content. Define product, category, catalogue, customer or channel-specific pricing rules and discounts.

FEATURES – Dynamics 365 Retail

MPOS (Modern point of sale)

Provide personalized product recommendations backed by advanced machine learning technology to enhance up-sell and cross-sell opportunities.

E-commerce

An ecommerce platform supporting third-party storefronts, including features such as a rich consumer API, payment integration and a tailored retail experience app for iOS and Android devices.

payment processing & order management

Accept credit and debit cards, checks, cash, loyalty cards and other payment methods. Create customer orders both synchronously and asynchronously.

cALL CENTERS

Take customer orders directly over the phone using a responsive UI, accessible via any browser.

SOCIAL integration

Connect with customers, implement promotions and publish content to your social media channels.

PRODUCT MANAGEMENT

Create product catalogues and categorization schemes that can be targeted to or shared between channels to enrich products with descriptions, images, videos and rich text content.

merchandiZing

Use customer segmentation to provide targeted promotions.

LOYALTY

Configure and manage loyalty programs, promotions, discounts and gift cards seamlessly across all channels.

workspace

Leverage personalized workspaces and view role-based KPIs and reports with interactive data visualizations.

What’s inside…

PRODWARE ACCELERATORS

BI for Retail

This solution includes 17 out-of-the-box dashboards, each one with several panels (almost 100 in total) covering a specific perspective of the retail business. This solution helps you make informed decisions to increase your profit margins, provide an improved customer experience while optimizing your overall operational efficiency.

Why choose Prodware?

We are ScoreFact certified on Microsoft Dynamics 365 for Retail. For over 30 years now, Prodware has been building value and purpose for its customers fully grasping and leveraging all the technology advances and breakthroughs. We leverage Microsoft’s disruptive technologies by designing unique vertical offerings that meet your industry’s business challenges while giving your company a competitive edge. We support you all along your digital transformation journey with our holistic end-to-end value proposition..

Have a project? Let’s talk!

* Please select one of these options:

* Required: