Microsoft Dynamics 365 for Sales

Convert your relations into business revenue

The modern buyer demands seamless experiences from their suppliers. Sales teams must go beyond transactions and operational interaction to provide deep and proactive relationships that are built on customer insight and trust.

Purchasing processes have become more complex with consumers better informed, independent and becoming influencers.

Sales directors and managers need a solution that can help their teams grow their business, prioritize action items and sign deals faster.

Microsoft Dynamics 365 Sales is a leading CRM that empowers sellers with advanced functionality to improve productivity, become smarter in selling cycles, provide customer insights and reduce administrative barriers.

Microsoft Dynamics 365 Sales



Lead and opportunity scoring based on advanced scoring models identifies customers most likely to convert and buy, so your sales team can prioritize and focus their activities to grow your business.


As your sellers enter notes and update their CRM, contextual prompts suggest new records to create and even personalized talking points with the prospect as the next best action.


Sales performance management is made easier, with goal setting, results monitored in real time, providing feedback and coaching in real time. Empower your team with what-if analysis with immersive Excel to support decision making.


Signals and alerts from Dynamics 365 Sales and Office 365 reveal relationship health and any risks to your engagement with customers and prospects.


Microsoft Dynamics 365 Sales methodes de vente plus intelligentes

Smart selling with contextual Artificial Intelligence

Focus on the right customers, build trusted relationships, and take swift action using AI-driven guidance to optimize buying experiences.
Guide sellers on email communications best practice so they can see how customers interact with their emails and make improvements.
Increase response rates through warm introductions from colleagues and networks who already have collaborations with prospects.

Microsoft Dynamics 365 Sales relations authentiques et personnelles

Build authentic relationships with personalized engagement

Keep the focus on relationships using unified solutions and data across LinkedIn Sales Navigator, Dynamics 365 Sales, and Office 365.
With LinkedIn Sales Navigator integration, sellers can build trust and easily manage relationships at scale. Your sales team can view profiles and insights including related leads and ways to secure a warm introduction.
Keep track of contacts and visualize relationships among contacts with interactive org charts to pinpoint the potential influencers and decision makers.
See the customer’s point of view to improve sales engagement, customer data is combined with survey insights.

Microsoft Dynamics 365 Sales productivité ameilorée

Boost sales productivity

Collaborate on deals across functions and geography with customer information and document sharing directly from Microsoft Teams, a modern hub for chat, meetings, documents and business applications.
Sales documents embedded within Office 365 fit the way your sales team work each day for better collaboration and personalized engagement.
Sales playbooks and business process workflows contain repeatable, winning sales techniques with contextual reference materials to guide your sellers through a deal.
Reduce admin with the ability to scan and convert business cards into new records in Dynamics 365 Sales.

Microsoft Dynamics 365 Sales performance

Drive sales performance

Sales management are supported to improve team performance with pipeline analysis, deal insights, relationship analytics and conversation intelligence.
Become more proactive by identifying at-risk deals and provide actionable feedback through built-in coaching tools.
Boost performance, productivity and business application adoption through fun, engaging team-based competitions.
Look at the wider picture by discovery of emerging customer needs, competitive insight and market trends with AI-driven tools.


Relashionship assistant

Reinforce your relationships with personalized and topical interactions and focus on customers that need extra attention.

Auto Data Capture

Create records in your CRM from a business card.

Email engagement

Gain insight from email interactions with customers in Outlook.


Identify your best leads and enable teams to focus on high-value prospects with a flexible lead scoring model based on campaign behavior.


Combine customer data with survey insights from Customer Voice—included with Dynamics 365 Sales.


Native integration of LinkedIn Sales Navigator plus access to LinkedIn InMail increases your customer outreach chances.


Streamline workflow with modern mobile applications and daily tools like Outlook, Excel, and SharePoint that work seamlessly with Dynamics 365 Sales.


What’s inside…


CEM GDPR accelerator

This accelerator walks you through your systems and helps organizations get GDPR-ready and compliant. It is a quick and easy tool to use helping you control GDPR implementation related costs. Consent management and automated workflows from intake to fulfillment to meet regulatory deadlines.

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Meeting Notes accelerator

Meeting notes is an intuitive solution designed to foster collaboration in the workplace. Meeting Notes is ideal when several teams within the same organization are all serving the same customer. Meeting Notes is a single and unified information management/sharing hub for a single customer. You could lookup, store, and find all the information related to the whole history of interactions with a given customer.

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Landing page accelerator

This accelerator boosts the personalized dashboard and user role functionality of Dynamics, useful for companies who want to increase personalization of their CRM or who suffer from low user adoption rates.  The app provides customers with a quick way to quickly surface the key entities that matter to their business to their users (e.g. company intranet, app training, catalog or website), with an easy to use and modern UI. Landing Page is configurable at Organization level and is completely flexible in terms of entities, labels, actions, links and imagery. 

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CPQ accelerator

Customer demand for personalization is a given in commercial processes. Sales teams need efficient tools in the quote process that takes into account a variety of discounting, product and customer possibilities. The CPQ accelerator is a quote configuration engine to remove time consuming elements of searching products, matching discounts and copy/pasting into proposals. The workflows match sales best practice of preparing and issuing quotations in order to give your customers an efficient and accurate service. Sales teams can offer discounts according to their role automatically, write in products that do not appear in the catalog plus set the language.


Discount Management accelerator

Do you need additional functionality to speed up the quotation process for sales and that supports business controls? The accelerator allows you to set discount rates and limits per role. Sales have the flexibility to offer discounts within their limits without the need for approvals. If they want to offer a discount above this, an approval process is triggered.

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Fast Sales solution

Based on Microsoft Dynamics 365 Sales, Fast Sales is an off-the-shelf CRM for sales, built to respond to the needs of SMB. Ready to use and easy to manage, it’s the perfect solution for SMB sales departments to manage their clients and prospects.


Why choose Prodware?

As a Microsoft partner, Prodware has developed and implemented hundreds of Dynamics CRM and Dynamics 365 Customer Engagement projects across Europe.
Our experienced R&D team work closely with our clients to develop solutions that suit their own client engagement needs.

Have a project? Let’s talk!

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