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Become an Agent Maker Service

Accelerate AI innovation, empower employees to build intelligent agents, and turn business ideas into governed solutions

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Become an Agent Maker Service

How Building Your Own Agents Unlocks Business Value

Organizations are increasingly looking beyond individual AI productivity gains to create business-wide impact. By enabling employees to create intelligent agents, automations, and AI-powered solutions, organizations can transform business expertise into scalable innovation, accelerate process improvement, and maximize their investments in Microsoft Copilot and AI technologies.

Prodware’s Become an Agent Maker service is a structured enablement program designed to help organizations establish and scale Agent Maker capabilities. Participants learn how to design, deploy, and govern solutions using Microsoft Copilot Studio and related technologies, combining business knowledge with practical development skills to create agentic AI solutions that deliver measurable business value.

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What are the Four Steps of the Become an Agent Maker Service?

Step 1 - Kick-off & Preparation

We establish the foundations for success by aligning stakeholders, validating technical prerequisites, reviewing governance requirements, confirming licensing and access needs, and preparing participants for the program. This phase creates a clear framework for delivery with defined objectives, timelines, responsibilities, and success criteria.

Step 2 - Training Sessions

Participants develop Agent Maker capabilities through ten practical training sessions delivered across five learning days. The program covers Agent Builder, Microsoft Copilot Studio, Agentic AI, Power Automate, governance, analytics, licensing, security, and the skills required to build enterprise-ready intelligent agents.

Step 3 - Build My First Agent PoC

Participants select one business idea and transform it into a working solution. Each participant creates a working Proof of Concept applying the knowledge gained in the training sessions and with support from Prodware experts.

Step 4 - Expert Support & Next Steps

Following training and Proof of Concept development, participants receive ongoing support through Ask the Expert sessions, solution reviews, roadmap planning, and recommendations for expanding Agent Maker capabilities across the organization.

What are the Four Steps of the Become an Agent Maker Service?

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Transform AI users into Agent Makers who can build intelligent agents, automate business processes, and turn ideas into measurable business value.

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Benefits of the Become an Agent Maker Service

Turn Business Ideas into Working AI Solutions

Enable employees to convert automation and innovation ideas into intelligent agents that solve real business challenges and create measurable value.

Build Internal AI Expertise

Develop practical skills in Microsoft Copilot Studio, Agentic AI, Power Automate, governance, analytics, and AI agent development through a structured and hands-on learning experience.

Reduce IT Development Backlogs

Empower business teams to create governed solutions independently, helping organizations accelerate innovation without increasing pressure on overstretched IT resources.

Strengthen AI Governance

Provide employees with the knowledge, controls, and best practices needed to develop AI solutions securely and responsibly within established governance frameworks.

Create a Scalable AI Workforce

Establish a community of Agent Makers with the enterprise AI skills to drive innovation, support AI adoption, and advance agent-led ways of working.

What are the Outcomes and Deliverables of the Become an Agent Maker Service?

Throughout the Become an Agent Maker service, participants are supported through a dedicated Microsoft Teams collaboration site containing learning materials, session recordings, guidance documents, communications, and an ideas backlog, with expert support available throughout the engagement. A series of deliverables are produced throughout the engagement to help organizations establish Agent Maker capabilities, enable governed agent development, measure outcomes, and plan future expansion.

Kick-off & Preparation

The first phase aligns stakeholders, validates prerequisites, and confirms success criteria. Deliverables include a structured project framework, stakeholder map, and validated readiness requirements, providing clear visibility over program priorities and delivery.

Training Sessions

Participants develop practical skills in Microsoft Copilot Studio, Agentic AI, Power Automate, governance, security, analytics, and licensing through hands-on learning. By the end of this phase, participants are equipped with the knowledge and confidence to identify opportunities, design intelligent solutions, and propose their own agent Proof of Concept projects.

Build My First Agent PoC

The program transforms learning into practical outcomes by guiding participants through the creation of their own agent solutions. Deliverables include documented Proof of Concept agents aligned with real operational scenarios, together with an inventory of the solutions developed and the value they are designed to deliver.

Expert Support & Next Steps

The final phase helps organizations transition from initial enablement to long-term capability building. Participants continue to benefit from expert guidance while leadership teams receive consolidated conclusions, recommendations, and a roadmap for future development. These deliverables provide a structured path for scaling Agent Maker capabilities, prioritizing future opportunities, and expanding agent-led innovation across the organization.

How Agentic AI Development Unlocks Value Across Industries

  • Enable engineers, production teams, and plant managers to develop agents that improve operational efficiency, support quality processes, and accelerate issue resolution.
  • Transform frontline expertise into intelligent solutions that help standardize knowledge and reduce reliance on manual processes.
  • Create a culture of continuous improvement where operational teams build solutions that reduce process variability, preserve production knowledge, and improve plant performance.
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Manufacturing & Supply Chain
  • Empower supply chain, warehouse, and operations teams to build agents that support inventory management, order fulfillment, shipment tracking, procurement, and exception handling.
  • Equip participants with the skills to develop and deploy their own Proof of Concept agents that automate routine logistics and supply chain activities.
  • Create tangible examples of agent-led process improvement that can be scaled across distribution centers, warehouses, and supply chain operations.
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Distribution
  • Help sales, customer service, and operations teams create agents that enhance customer experiences and support faster decision-making.
  • Turn insights from stores, service teams, and digital channels into intelligent solutions that improve efficiency and responsiveness.
  • Enable teams to build and refine agents that respond to changing product demand, customer expectations, and omnichannel service requirements.
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Retail & E-commerce
  • Enable consultants, project teams, and subject matter experts to build agents that support proposal creation, project delivery, knowledge management, and client engagement.
  • Create agentic AI solutions that improve knowledge sharing, accelerate onboarding, and help consultants spend more time delivering value to clients.
  • Develop real-world Proof of Concept agents that demonstrate how AI can scale expertise, improve delivery consistency, and increase operational efficiency across service teams.
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Professional Services
  • Enable relationship managers, operations teams, and compliance specialists to build agents that support customer onboarding, account servicing, document reviews, regulatory checks, and information retrieval.
  • Transform employee expertise into intelligent solutions that accelerate service delivery, reduce administrative workloads, and improve consistency across customer and operational processes.
  • Develop real-world Proof of Concept agents that demonstrate how governed AI can improve productivity, knowledge access, compliance support, and business agility across the organization.
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Financial Services & Banking

Success Stories That Speak for Themselves

FAQ

The Become an Agent Maker service is a structured enablement program that combines practical training, real-world solution development, and expert support. Participants learn to design, build, deploy, and govern intelligent agents using Microsoft Copilot Studio and related technologies.

An Agent Maker is an employee who moves beyond using AI tools and develops the skills to build intelligent agents, automations, and AI-powered solutions that solve real business challenges. By combining business expertise with platforms such as Microsoft Copilot Studio, Agent Makers help turn ideas into governed, scalable solutions that deliver measurable business value.

The program is designed for business users, process owners, innovation teams, power users, and employees who want to build AI agents and automations while following governance and security best practices.

No. The service is designed to help participants progressively develop practical agent-building skills through hands-on Copilot Studio training, Agentic AI learning, and Power Automate workshops. Using low-code tools such as Microsoft Copilot Studio and Power Automate, participants gain the confidence to build their own AI solutions.

The service typically includes four to six weeks of training and practical development, followed by one month of expert support. Overall, the engagement generally takes approximately two months.

Yes. During the Build My First Agent PoC phase, each participant proposes, designs, develops, and deploys a real Proof of Concept agent aligned to a business scenario. By the end of the service, participants have created documented AI agent solutions that demonstrate how intelligent agents can improve processes and deliver business value.

The training includes governance, security, compliance, licensing, analytics, and best-practice guidance to help participants build intelligent agents responsibly and within organizational requirements. This ensures innovation can scale while maintaining appropriate controls and oversight.

Microsoft describes a Frontier Firm as an organization where humans and AI agents work together to drive productivity, innovation, and business value at scale. Developing the capability to build governed AI solutions helps organizations advance toward this next stage of AI maturity.

Why choose Prodware?

As leaders in digital transformation, we help organizations turn AI ambition into measurable business value. Combining deep Microsoft expertise with practical experience across AI strategy, readiness, adoption, governance, and innovation, we support every stage of AI transformation.

Whether you are taking your first steps with AI or advancing toward becoming a Frontier Firm, Prodware provides the expertise, methodology, and Microsoft ecosystem knowledge needed to build lasting capabilities and accelerate AI-driven innovation.

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