Comment mieux gérer le risque humain dans votre stratégie de cybersécurité ?
Aujourd’hui plus que jamais, la cybersécurité est un enjeu stratégique pour les organisations. Et même si celles-ci musclent leur défense en protégeant leur réseau, leurs applications et leurs données à l’aide d’outils informatiques sophistiqués, la réponse aux cybermenaces ne peut être uniquement technologique. Une part importante des incidents de sécurité sont dues à l’erreur humaine. Il est donc primordial de sensibiliser tous les collaborateurs à la cybersécurité.
Living through change is a necessity to survive and thrive as a business
Businesses of all sizes invest in Digital Transformation and supporting technologies, but the value is only realized when people change the way they work. In this whitepaper we focus on how to close the gap between tech investments and employee engagement with the help of change management.
The shift to customer experience in Retail
It is now a much-used statistic that by 2020 customer experience overtakes price and product as the key differentiator for brands; not least because the time is now.
Customer experience (CX) has now developed further than managing your relationships in an organized and focused way, as a strategy it reaches into your organization’s culture, governance and technologies. The CX approach is
focused on the quality of interactions customers have throughout their journey, and comes from their perception and understanding of their experiences, rather than yours.
Retail has been at the forefront of this seismic shift, because the modern consumer has demanded it.
In this whitepaper we help you get ahead of the curve; we focus on customer experience best practices in play in retail and how disruptive technologies are accelerating retailers’ CX strategies in seamless ways across online and physical stores.
Provide great customer service, protect your margins and stand out from your competitors in distribution
Externalisez les contraintes informatiques et consacrez votre temps et vos ressources à votre business
Prodware votre partenaire global. Parce que nos clients réclament des solutions informatiques totalement intégrées mais aussi une maîtrise de leurs budgets d’exploitation, le groupe Prodware s’est donné les moyens d’être votre partenaire global. Notre palette de services s’adapte à l’ensemble de vos besoins.