Microsoft Dynamics CRM

Migrating From Dynamics CRM to Dynamics 365 Customer Engagement

Formerly Microsoft Dynamics CRM, Dynamics 365 for Customer Engagement is a suite of apps that organizations can use individually or together. It fully integrates with other Dynamics 365 ERP applications, including Dynamics 365 Finance and Operations and Dynamics 365 Business Central, providing a seamless platform for managing both customer relationships and business operations.

Dynamics 365 for Customer Engagement offers a range of integrated apps, including Dynamics 365 Sales, Marketing, and Customer Service. To further enhance customer experience strategies, organizations can also add and integrate Customer Data Platform apps such as Dynamics 365 Customer Insights, Customer Voice, and Product Insights

Microsoft Dynamics CRM vs Dynamics 365: what is the difference?

Modern customer expectations have changed how brands engage with prospects and clients. Personalization, agility, and proactive communication are key to creating seamless experiences.

Dynamics 365 enables companies to deliver exceptional customer experiences with intuitive, easy-to-use tools. Combining CRM and ERP functionalities on the Azure cloud, it allows management of front-office operations from a single platform. Embedded AI, machine learning, and virtual agents support smarter decision-making and reduce repetitive tasks.

Organizations can further customize their solutions with Power Automate, Power BI, PowerApps, and Prodware’s industry-specific apps to address unique business challenges.