Heliox Accelerates Global E-Mobility with Smart Fast Charging Solutions
Founded in 2009, Heliox is a global leader in fast charging systems for public transport, e-trucks, marine, mining and port equipment. In 2017, it deployed one of Europe’s first large-scale e-bus charging networks in Eindhoven. Headquartered in Netherlands, operates Germany, Sweden, UK, Spain US smart scalable energy mgmt e-mobility.
The Challenge
Heliox relies on Microsoft Dynamics 365 to transform its operations through a unified ERP and customer engagement platform with Prodware, streamlining supply chain, sales, service and enabling data-driven growth. It integrates ERP and CRM to improve efficiency globally.
Problems
Heliox faced challenges in unifying back-office and customer processes across supply chain, sales, and service while implementing Microsoft Dynamics 365. Ensuring standard ERP usage, aligning customer journey design, and integrating sales and service data required coordination between teams and Prodware during rollout. Future reporting and data visibility required improvements.
Solutions
Heliox implemented Microsoft Dynamics 365 ERP and Customer Engagement to streamline operations and improve customer experience across sales, service, and field activities. Strategy sessions with Prodware defined the customer journey and standardized ERP usage across processes. Future BI dashboards and Power BI integration, plus customer and partner portals, will automate processes and reduce errors in back office key
Multideur Expands Custom Door Manufacturing Excellence with Prodware
Founded in 1987, Multideur is a specialist manufacturer of overhead doors, delivering highly customised solutions from its facility in Zeewolde. Renowned for tackling complex projects beyond standard industry capabilities, the company relies on deep technical expertise and precision craftsmanship to meet unique customer requirements and challenging installation demands.
The Challenge
Multideur, a manufacturer of industrial and garage doors, faced operational challenges caused by paper-based processes and outdated systems. To support growth and improve efficiency, the company embarked on a digital transformation journey, modernizing its operations with cloud-based technologies and integrated business applications.
Problems
Multideur relied on aging on-premise software and large volumes of physical paperwork, creating inefficiencies across the business. Employees struggled to access up-to-date customer information, order tracking was slow, and service responsiveness was limited. Field technicians lacked the flexibility to work efficiently while on the road, making it difficult for the company to scale and meet growing customer expectations.
Solutions
Working with Prodware, Multideur implemented a modern digital platform including Microsoft Dynamics 365 Business Central, Dynamics 365 Field Service, Microsoft 365, and Power BI. By digitizing information and moving to the cloud, employees gained instant access to critical data, improved collaboration, and streamlined workflows. Real-time insights and a complete customer view now enable faster decisions, better service, and sustainable growth.