Gräper Reimagines Its Service Business and IT Foundations
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The Challenge
We aimed to professionalize and scale our services by creating a new business entity supported by modern IT tools. To enable growth, we needed a scalable CRM and digital workplace allowing secure access to data anytime, anywhere, while integrating with existing infrastructure and enabling a broader digital transformation.
Problems
Legacy processes and fragmented systems limited efficiency, with data stored locally across sites and difficult to access remotely. Many tasks were still handled manually, leading to inconsistent data quality, slow workflows, and limited standardization. As a result, collaboration and visibility across teams were restricted. We needed better structure and standardization to improve collaboration.
Solutions
To address these challenges, we implemented Microsoft Dynamics 365 Field Service and SharePoint within Microsoft 365, enabling a scalable and quickly deployable CRM and collaboration environment. This enabled field technicians and back-office staff to access consistent data anytime and anywhere, improving communication and reducing errors in daily operations. With Prodware, ensured scalability now.
Siemens Drives Sustainable Freight Innovation with the eHighway Solution
For more than 170 years, Siemens has placed innovation and creativity at the core of its company culture. With the eHighway solution, Siemens is transforming road freight transportation through fully electric trucks powered by overhead contact lines—delivering a safer, more efficient, and environmentally sustainable mobility solution.
The Challenge
Siemens and Prodware use Microsoft HoloLens and Dynamics 365 to transform eHighway commissioning. Mixed reality gives technicians real-time access to digital models, safety guidance and remote collaboration tools, improving maintenance quality, documentation accuracy and operational efficiency.
Problems
Before the first operation of the eHighway, technicians must ensure the pantograph works flawlessly while managing complex safety procedures and technical documentation. Traditional commissioning methods limit collaboration between on-site engineers and headquarters, slow down issue tracking and make documentation processes time-consuming and prone to manual errors. Serial numbers are entered manually.
Solutions
Using Microsoft HoloLens, Siemens and Prodware created a mixed reality solution connected to Dynamics 365. Technicians can access digital models, safety videos and service instructions directly in the field while sharing real-time data with remote experts. Audio comments and future OCR integration simplify documentation, improve collaboration and help continuously optimize maintenance processes.
TEXA Reinvents Its Billing Processes to Support Operational Excellence
TEXA is a leading provider of Insurance and Claims Management services, generating €200 million in revenue with more than 2,000 employees across 100 locations in France. To support its excellence-driven strategy, TEXA modernised its 15-year-old invoicing system to manage complex, high-volume customer billing processes with greater reliability and efficiency.
The Challenge
Seeking operational excellence, the company modernized its invoicing and financial processes after more than 15 years on a legacy system. With customers generating up to 40,000 invoices annually, the business required scalable, reliable, user-friendly platforms able to support complex billing needs.
Problems
After relying on the same invoicing system for over 15 years, the company faced growing operational limitations. Managing complex billing requirements and processing up to 40,000 invoices annually for a single customer demanded greater efficiency, accuracy, and scalability. Existing tools lacked the flexibility, integration, and user experience needed to support the company’s transformation plans.
Solutions
The company selected Microsoft Dynamics AX with Prodware to modernize accounting, billing, and cash collection processes through a single integrated platform. Prodware’s industry expertise and consulting capabilities ensured a smooth implementation. Automated workflows improved productivity, increased billing reliability, and supported the group’s wider operational transformation strategy overall.
Vitaldent Reinvents Patient Experience and Operational Efficiency with Prodware
With 31 years of experience, Vitaldent is Spain’s leading dental group, delivering accessible, high-quality dental care through advanced technology, innovative treatments, and expert professionals. Backed by Advent International, Vitaldent is accelerating digital transformation and operational excellence across Spain.
The Challenge
Vitaldent partnered with Microsoft and Prodware to modernize its operations and patient experience. By adopting cloud-based management and CRM solutions, the company strengthened efficiency, scalability and clinician-patient connectivity.
Problems
Vitaldent needed to improve personalization and place patients at the center of its services while coordinating a large network of dental clinics. Existing systems lacked seamless integration between CRM, patient management and ERP tools, making data management, communication and operational efficiency more complex. The company also required a scalable platform able to support future growth and evolving patient expectations.
Solutions
Vitaldent implemented Microsoft Dynamics 365 Finance, Supply Chain Management and a custom patient management system developed with Prodware. Supported by Item Lifecycle Management, the new cloud-based ecosystem connected CRM, ERP and patient data into one scalable platform. This enabled better clinician-patient communication, more efficient data management and a smoother, more personalized patient experience.
VUE Technology Enhances Fleet Safety and Compliance with Advanced CCTV and Telematics Solutions
Founded over 15 years ago, VUE Technology is a specialist provider of bespoke vehicle CCTV and telematics solutions. Serving emergency services, fleet operators, and the commercial vehicle industry, VUE delivers intelligent systems designed to improve driver safety, ensure compliance, and protect organizations against fraudulent insurance claims, inflated personal injury claims, and staged accidents. As demand for smarter, data-driven fleet management continues to grow, VUE remains focused on equipping customers with the tools needed to operate safely, efficiently, and confidently.
The Challenge
Growing operational complexity exposed the limits of the company’s legacy finance tools. Seeking greater visibility, automation and scalability, the business adopted Microsoft Dynamics 365 Business Central with Prodware to modernise finance, purchasing and reporting through a cloud-based platform.
Problems
The previous Sage 50 system could no longer support the company’s growth ambitions. Limited functionality created inefficiencies across finance and purchasing, while poor integration led to duplicated data entry and manual processes. Capabilities such as foreign exchange management and month-end processes were missing, leaving management without reporting, visibility or access to business data.
Solutions
After evaluating several options, the company selected Microsoft Dynamics 365 Business Central with Prodware as its implementation partner. The cloud-based solution delivered finance and purchasing capabilities, improved reporting and easier deployment through remote and on-site support. The business now benefits from greater visibility, streamlined processes and a scalable platform for growth.
Wolters Kluwer Modernises Its Digital Ecosystem and Professional Services Offering
Headquartered in the US, Wolters Kluwer is a global leader in publishing, information, training and software solutions. Serving professionals across legal, tax, finance, HR, healthcare and the public sector, the company continues to evolve its digital ecosystem to deliver smarter, more integrated services worldwide.
The Challenge
In 2020, Wolters Kluwer’s L&R Division launched a major digital transformation to support its shift to cloud subscriptions. The company replaced core front- and back-office systems, embracing agile innovation and scalable processes to improve efficiency, integration and long-term growth across Europe.
Problems
Wolters Kluwer faced the complex challenge of replacing multiple legacy front- and back-office systems while maintaining business continuity. The transformation impacted several departments, requiring seamless integration between specialized solutions. In addition, the project needed to be scalable and easily replicated across markets such as Portugal and France.
Solutions
Using Microsoft 365 Business Central and the Microsoft cloud ecosystem, Wolters Kluwer unified finance, sales and customer service within a single integrated platform. The new environment reduced TCO, increased ROI and improved user experience. Power Platform also accelerated automation, deployments and the development of scalable solutions across countries.
Zanders Enhances Customer Engagement and Lead Generation with Prodware
Founded in 1994, Zanders is a leading independent consultancy specializing in treasury management, risk management and corporate finance. With offices across Europe, the USA and Japan, Zanders partnered with Prodware to personalize event communications, improve attendance and strengthen lead generation and prospect conversion.
The Challenge
Zanders selected Prodware to modernize customer engagement and event marketing. By deploying Microsoft Dynamics 365 Customer Engagement, ClickDimensions and Howazit, the company aimed to create more personalized interactions, improve event attendance, and strengthen lead generation and conversions.
Problems
Zanders’ marketing team struggled to communicate with customers and prospects in a fast, relevant and personalized way around events. Attendance needed improvement, customer engagement remained inconsistent, and the lead generation process lacked quality and focus. This reduced conversion rates and limited the impact of follow-up interactions with potential clients.
Solutions
Prodware supported Zanders with the migration to Microsoft Dynamics 365 Customer Engagement and its unified interface. It also implemented ClickDimensions for online marketing and Howazit to create more personal interactions with customers and prospects. These solutions improved communication, enhanced the event experience, and delivered more targeted lead generation with stronger conversion rates.