Empower your credit control team and improve invoice payments with an easy to use interface
Payment Collection is an advanced solution that will allow you to manage your debt collection operations efficiently and effectively.
Technology can help improve your collection operations. Automating your processes can lead to significant gains in efficiency, agent engagement and, most importantly, collection rates.
Available out-of-the-box for Microsoft Dynamics 365 Sales or as a standalone app for any ERP or CRM used by your business
Practical steps to succeed in improving your customer experience and shape your customer journey
Prodware’s Customer Experience consulting approach includes elements such as Customer Journey Mapping, Customer Persona Profiling, and Customer Feedback; in order to achieve understanding, define working practices and allow our clients to engage with their customers in a more successful way.
The two-day workshop is the first step in understanding your Customer Journey and is a part of a Customer Centric approach.
Remain compliant with data protection best practice
Prodware’s GDPR Analysis Package is a service to support our clients’ GDPR compliance journey.
Prodware can help you understand the journey to GDPR complianece starting with your auit and analysis and carry it out in a structured and clear way, plus assess your degree of compliance and the steps you need to take to become or stay compliant.
In the Digital Era, Change has become the New Constant
Living through change is a necessity to survive and thrive as a business. This is exacerbated when adopting a customer-centric strategy, where consumer demands must always be anticipated understood and met. Businesses of all sizes invest in Digital Transformation and supporting technologies, but the value is only realized when people change the way they work.
Why is Customer Experience or a Customer Centric approach important?
A positive customer experience not only results in making your customers happy, but it also leads to revenue generation. Satisfied customers will promote your business, they’ll refer it to their friends and colleagues and become an advocate of the offer on social media! The way you refer to customer experience and the place it gains in the daily activity of the company has a profound impact on how you look at your business as whole.