Comprehensive ITIL-based Infrastructure Managed Services to ensure the smooth running of IT operations
To provide full coverage and efficiency, outsourcing your infrastructure and application management to experts makes business sense, regardless of your IT configuration – whether your IT is on-premise, in the Cloud or hybrid.
TechCare Managed Service manages the maintenance, patches, fixes, updates, developments and security of your infrastructure, including terminals, devices, and applications.
Comprehensive and value-add Application Managed Services to ensure the smooth running of modern IT operations.
For those forward-thinking organizations who move to the cloud, the benefit from using modern applications means that the pace of updates and changes has increased. Your IT team may be spending too much time on upskilling in order to keep up and as a result falling behind the curve. The primary goal of an IT operation is to deliver an optimal service to the organization, so this is a real business risk.
The AppCare Managed Service is a comprehensive program that supports the maintenance, change management and security of your business applications.
Structure and unify your customer data to better understand and engage through personalized customer experiences
Customers want personalized experiences from their service providers. Delivering personalized experiences depends on unifying and understanding customer data with synergies across the business.
Over the years, as customer channels have evolved, you may have added marketing and service applications to meet these new demands. Now, however it is a challenge to combine the valuable data you hold across these apps to see one customer view.
The Customer 360 consulting service from Prodware is the answer: we help you with your ambition of delivering personalized customer experiences with a choice of three options depending on your needs, allowing you to build on a Customer 360° View.
A workshop to assess your security risks and recommend next steps for your Microsoft 365
Embracing innovation, with the move to the cloud, with demands on greater connectivity and reliance on digital tools from increasingly remote teams, are more common today than ever before.
Productivity and collaboration apps within Office 365 (Microsoft 365) also require compliance in terms of data security and user management.
The Security Assessment service for Microsoft 365 collaboration tools is a 2-day workshop that helps CIOs and their IT teams understand their security risks and create an action plan to mitigate these to make the best use of the security solutions available
Improve and optimize your business processes to streamline operations and deliver excellent experiences.
As businesses and teams grow, and processes change independently; there is a risk of lack of alignment, control and efficiency with how your business operates. For many management teams, digital transformation or simply aligning people, process and data is a priority.
The Business Process Optimization consulting service helps you improve existing processes in order to streamline your business operations in terms of flow, performance, efficiency, customer experience and employee experience.
App in a Week service helps you develop your first business app – empowering you to take future steps in developing your own Power Apps in the future.
More people have access to build and share low-code apps such as Microsoft Power Apps to resolve line-of-business issues such as eliminating paper processes and manual data collection.
But some organizations need a helping hand to get started. Combining our consulting and our development experiences, Prodware have developed the App in a Week service.
The service a is a modular engagement of up to 10 days; you can include or exclude certain elements such as training and envisioning with the core 5-day development workshop that is fixed.
Streamline how you manage deferred revenues and subscription payments in Dynamics 365 Finance and Operations
Increasingly, commercial models are shifting to a service-led approach, with organizations meeting modern customer demand of low-risk subscription-based relationships. Financial processes and systems need to adapt to manage regular payments and deferred revenues with full flexibility.
The Ledger Accrual accelerator for Microsoft Dynamics 365 Finance and Operations extends standard ledger journal functionality to allow users to handle monthly accruals and process as batches for better productivity.
The GDPR accelerator enables organizations’ NAV ERP system to be compliant with GDPR regulations.
The GDPR accelerator for Microsoft Dynamics NAV simplifies compliance with privacy requests from data subjects, with an easy to use interface for ERP operators, and logs all operations to comply with record-keeping requirements. Available for NAV versions NAV 2009, 2013, 2013R2, 2015 and 2016 and 2017.
Desk Planner helps your employees safely return to the offices step by step, in an easy to use mobile app that is controlled by your company policies
Following recent COVID-19 restrictions with remote working and social distancing measures in place; organizations need to plan and manage a safe and compliant return to office working.
The Desk Planner app allows for room and desk bookings in line with regulations and company policies, check-in and out procedures, FAQs, and traceability for contact.
Integrated financial tools to support your international supply chain when dealing with tax. invoicing and legal frameworks overseas.
This Finance Pack accelerator provides additional functionality for import chart of accounts, DAS2 and NAF requirements for tax and settlements, accounts receivable and payable reporting, check letters, invoice batch management, transaction previews and VAT ID checks.