Structure and unify your customer data to better understand and engage through personalized customer experiences
Customers want personalized experiences from their service providers. Delivering personalized experiences depends on unifying and understanding customer data with synergies across the business.
Over the years, as customer channels have evolved, you may have added marketing and service applications to meet these new demands. Now, however it is a challenge to combine the valuable data you hold across these apps to see one customer view.
The Customer 360 consulting service from Prodware is the answer: we help you with your ambition of delivering personalized customer experiences with a choice of three options depending on your needs, allowing you to build on a Customer 360° View.
Provide great customer service, protect your margins and stand out from your competitors
Wholesale and Distribution is a vertical solution that fully integrates with Microsoft Dynamics 365 Finance and Supply Chain Management. Its features optimize the entire supply chain guaranteeing smooth operational efficiency from stock management right through to order intake
The Advanced version contains a Power BI workspace to uncover key data held within the solution into actionable insights
A workshop to assess your security risks and recommend next steps for your Microsoft 365
Embracing innovation, with the move to the cloud, with demands on greater connectivity and reliance on digital tools from increasingly remote teams, are more common today than ever before.
Productivity and collaboration apps within Office 365 (Microsoft 365) also require compliance in terms of data security and user management.
The Security Assessment service for Microsoft 365 collaboration tools is a 2-day workshop that helps CIOs and their IT teams understand their security risks and create an action plan to mitigate these to make the best use of the security solutions available
Improve and optimize your business processes to streamline operations and deliver excellent experiences.
As businesses and teams grow, and processes change independently; there is a risk of lack of alignment, control and efficiency with how your business operates. For many management teams, digital transformation or simply aligning people, process and data is a priority.
The Business Process Optimization consulting service helps you improve existing processes in order to streamline your business operations in terms of flow, performance, efficiency, customer experience and employee experience.
Increase the agility and efficiency of your inventory processes
Maintaining your SSCC management is best practice, however you may have to switch outside of Business Central to manage it. Do your finance and warehouse teams have to make several steps when physical stock is updated for a location code, and we have to manually update item ledger entries to reflect the change?
The Warehouse Management accelerator for Microsoft Dynamics 365 Business Central helps extend existing inventory features and remove the need for double admin and switching between several processes and third-party systems.
App in a Week service helps you develop your first business app – empowering you to take future steps in developing your own Power Apps in the future.
More people have access to build and share low-code apps such as Microsoft Power Apps to resolve line-of-business issues such as eliminating paper processes and manual data collection.
But some organizations need a helping hand to get started. Combining our consulting and our development experiences, Prodware have developed the App in a Week service.
The service a is a modular engagement of up to 10 days; you can include or exclude certain elements such as training and envisioning with the core 5-day development workshop that is fixed.
Simplify and control sales tender processes to stay competitive and productive
The administrative burden of preparing and issuing tender responses can be heavy.
The Supplier Tender Management accelerator for Microsoft Dynamics 365 Business Central helps to simplify and align vendor sales tender processes; document management has been improved, management can see the tender statuses in real-time and ensure terms and conditions are aligned, and the quote to cash process is streamlined overall.
Capture and send information from the warehouse and production floor to boost productivity
The information flow between warehouse, procurement and finance needs to be in real-time in order to maintain optimum customer service levels, healthy margins on stock and the right levels of the right inventory.
The Supply Chain Scan & Go accelerator for Microsoft Dynamics 365 Finance and Operations helps by extending the standard functionality of mobile devices in the Warehouse Management module and production in standard Dynamics.
Warehouse and production operators can quickly scan products in order to send back information to the back-office. It also includes quality management functionality.
Additional flexibility in how you charge for transport costs of goods sold
The Transport Cost accelerator for Microsoft Dynamics 365 Finance and Operations helps with additional functionality that is useful if the transport cost of goods sold have a big impact on your business, or if you need to manage free of charge deliveries or would like to manage the mixture of free and chargeable transport costs in your sales processes.
A collection of integrated finance apps to help you do business internationally
The International Finance Pack accelerator for Microsoft Dynamics 365 Finance and Operations helps unify and automate financial processes when dealing with a global supply chain. Including features to support reconciliation, legal frameworks, multi-currency exposure, and how you deal with complex customer or supplier groups.