How to make the shift to allow customers shape strategy, operations and culture for long-term business success
Traditionally many brands perhaps remained in a traditional manner of engaging with customers; relying on an internal focus “if the product or service is good enough it will sell”.
However as customer expectations and their touchpoints change and increase, organizations must move their strategy, operating model and culture to bring the customer inside the business.
For many brands this will be a seismic shift that touches all areas of the business. This CX Insider whitepaper will provide key best practices and advice on how to make that change, from an Inside Out (assumptive, internally focused) business model to an Outside In (proactive, agile and inclusive) approach.
Supporting you before, during and after your CRM implementation project
Organizations invest in new technologies and processes to support their business transformation, and in order to see full ROI and positive business impact, users must embrace the change fully.
Based on our CRM implementation experience and change management best practice, our consultants focus on the people using the technology through three defined stages in order to align understanding, pinpoint challenges, map business scenarios and criteria for success.
Companies that are able to adapt to the new reality are most likely to embrace innovation and leverage this disruptive environment.
Professionals from the Manufacturing, Retail, Distribution, and Services industries are usually the first to deal with digital innovations, constant market evolutions and demand volatility.
This pocket guide is designed to walk you through the steps to a successful digital transformation. Its purpose is to show that going digital is in everybody’s reach, provided there is a real will to do so and that it is conducted in an orderly manner… and that you get experts to support you through the journey.
Aligning retail operations with new customer expectations
If retailers are going to successfully reimagine online and in-store experiences, they will need to invest in developing a fully integrated ecosystem that connects customer and product insights, demand and supply chain forecasting, in-store engagement, and go-to-market strategies for engaging customers in an omnichannel world.
This whitepaper will help retailers understand each of these areas so that they can take action to transform their business in a next-generation omnichannel operation.
Shift your focus from data to insight to produce the right product at the right time
By now we all understand the sheer volume of data that is generated by people and organizations, but how do we harness that and how can it help us? That is why the focus of this whitepaper is about the power of data, or rather Insight – as this is the practical value.
Useful for manufacturers, distributors and retailers, this whitepaper follows the lifecycle of a product (from R&D to customer use) in order to understand how insight from the data available to us can improve operational execution and customer experiences.
Attract, engage and retain members
People are the lifeblood of member organizations and without a deep and relevant engagement model with your members, growth is not possible.
The Membership solution for Microsoft Dynamics 365 Customer Engagement provides a membership model that can flex to your needs, covering marketing campaign automation, event management, member insights, member journey mapping, member portals, omni-channel service and flexible renewals.
Structure and unify your customer data to better understand and engage through personalized customer experiences
Customers want personalized experiences from their service providers. Delivering personalized experiences depends on unifying and understanding customer data with synergies across the business.
Over the years, as customer channels have evolved, you may have added marketing and service applications to meet these new demands. Now, however it is a challenge to combine the valuable data you hold across these apps to see one customer view.
The Customer 360 consulting service from Prodware is the answer: we help you with your ambition of delivering personalized customer experiences with a choice of three options depending on your needs, allowing you to build on a Customer 360° View.
Provide great customer service, protect your margins and stand out from your competitors
Wholesale and Distribution is a vertical solution that fully integrates with Microsoft Dynamics 365 Finance and Supply Chain Management. Its features optimize the entire supply chain guaranteeing smooth operational efficiency from stock management right through to order intake
The Advanced version contains a Power BI workspace to uncover key data held within the solution into actionable insights
Improve and optimize your business processes to streamline operations and deliver excellent experiences.
As businesses and teams grow, and processes change independently; there is a risk of lack of alignment, control and efficiency with how your business operates. For many management teams, digital transformation or simply aligning people, process and data is a priority.
The Business Process Optimization consulting service helps you improve existing processes in order to streamline your business operations in terms of flow, performance, efficiency, customer experience and employee experience.
App in a Week service helps you develop your first business app – empowering you to take future steps in developing your own Power Apps in the future.
More people have access to build and share low-code apps such as Microsoft Power Apps to resolve line-of-business issues such as eliminating paper processes and manual data collection.
But some organizations need a helping hand to get started. Combining our consulting and our development experiences, Prodware have developed the App in a Week service.
The service a is a modular engagement of up to 10 days; you can include or exclude certain elements such as training and envisioning with the core 5-day development workshop that is fixed.