HR სისტემა, ხელფასების მართვა და თანამშრომელთა თვითმომსახურება

✔ლოკალიზებულია ქართული ბაზრისთვის
✔ მასშტაბირებადია მცირე გუნდებიდან მსხვილ საწარმოებამდე
✔ შექმნილია Microsoft Dynamics 365 Business Central-ის ბაზაზე

 HR სისტემა, ხელფასების მართვა და თანამშრომელთა თვითმომსახურება
individual using tablet independently in professional environment

ადამია HR რესურსების ტრანსფორმაცია ყოველდღიური ოპერაციებიდან სტრატეგიული გადაწყვეტილებების მიღებაზე

ჩვენი HR გადაწყვეტილება ორგანიზაციებს საშუალებას აძლევს ადამიანური რესურსების მართვა თანამედროვე, ეფექტურ და სრულად ციფრულ პროცესად აქციონ.

• HR პროცესების სრული ავტომატიზაცია და ოპტიმიზაცია
• ხელფასების სწრაფი, ზუსტი და უსაფრთხო დაანგარიშება
• თანამშრომელთა ჩართულობის გაზრდა თვითმომსახურების პორტალის საშუალებით
• მონაცემებზე დაფუძნებული ანალიტიკა და ინფორმირებული გადაწყვეტილებების მიღება
• ერთიანი პლატფორმა HR პროცესების სრული კონტროლის, გამჭვირვალობისა და უსაფრთხოებისთვის

გაამარტივეთ HR მართვა, დაზოგეთ დრო და გაზარდეთ თქვენი ორგანიზაციის ეფექტურობა თანამედროვე ტექნოლოგიების დახმარებით.

ასშტაბირებადი HRMS მოდულიადამიანურიკაპიტალის მართვისათვის

ჩვენი გადაწყვეტილება საშუალებას გაძლევთ:

ორგანიზაციულისტრუქტურა

დაასტრუქტურეთ თქვენი HR ორგანიზაცია იურიდიული ერთეულების, დეპარტამენტებისა და პოზიციების მკაფიო და ცენტრალიზებული ხედვით. მარტივად მართეთ თანამშრომელთა რაოდენობა, აქტიური და ბიუჯეტირებული პოზიციები, რათა უზრუნველყოთ სამუშაო ძალის დაგეგმვა და ორგანიზაციული თანმიმდევრულობა.

თანამშრომლების მართვა

ცენტრალიზებულად აერთიანებს თანამშრომლების პერსონალურ და საკონტაქტო ინფორმაციას, ასევე უზრუნველყოფს შრომითი ხელშეკრულებებისა და დანამატების მართვას. უზრუნველყოფს ხელშეკრულებების ვადის ავტომატური შეტყობინებებით კონტროლს, რაც HR გუნდს ეხმარება ქონდეთ ზუსტი მონაცემები დასაქმებასთან დაკავშირებულ საკვანძო ეტაპებზე და წინასწარ შეძლონ მათი გათვალისწინება.

HR პროცესები

გაამარტივეთ თანამშრომლის დასაქმების სრული ციკლი – აყვანა, პოზიციური თუ სახელფასო ცვლილებები, შეთავსებები, ხელშეკრულებების გაგრძელება და შეწყვეტა – სტრუქტურირებული და თანმიმდევრული ვორქფლოუების მეშვეობით.

დროისადაარყოფნისმართვა

აღრიცხეთ სამუშაო დრო, შვებულებები, ბიულეტენები და მივლინებები. მიიღეთ ზუსტი მონაცემები არყოფნის ბალანსებზე მთელი ორგანიზაციის მასშტაბით.

ასშტაბირებადი HRMS მოდულიადამიანურიკაპიტალის მართვისათვის

მზად ხართ აიყვანოთ ხელფასების ადმინისტრირება ახალ დონეზე?

დაგვიკავშირდით და მიიღეთ: პერსონალიზებული დემო ვერსია, თქვენი პროცესების შეფასება, ასევე დანერგვის ხედვა და გზამკვლევი (Roadmap). დაიწყეთ დღესვე!

ხელფასების მოდული: მაღალი სიზუსტისა და რეგულაციებთან შესაბამისობისათვის შექმნილი გადაწყვეტილება

გაამარტივეთ ხელფასების დათვლისა და სახელფასო უწყისების მართვის პროცესი – ერთიანი, ინტეგრირებული სისტემით.

საქართველოს კანონმდებლობასთან სრული შესაბამისობა

ავტომატიზაცია გაუკეთეთ საშემოსავლო გადასახადების, საპენსიო შენატანებისა და სოციალური სარგებლის მართვას — ადგილობრივ კანონმდებლობასთან სრული შესაბამისობით. სახელფასო მოდული უსაფრთხოდ მართავს სავალდებულო დეკლარაციებს და საკანონმდებლო მოთხოვნებთან დაკავშირებულ პროცესებს, ამცირებს რისკებს და უზრუნველყოფს სიზუსტეს ყოველი სახელფასო ციკლის განმავლობაში.

ფინანსებთან ინტეგრაცია

ავტომატიზაცია გაუკეთეთ ხელფასების დაანგარიშებას მაღალი სიზუსტით – ცვლადი ანაზღაურების, ბონუსების, ზეგანაკვეთურისა და სხვადასხვა დაქვითვების გათვალისწინებით. სახელფასო გატარებები ავტომატურად ისახება თქვენს საბუღალტრო სისტემაში, ხოლო გადარიცხვების ფაილების ექსპორტი შესაძლებელია ბანკებისთვის მისაღებ ფორმატში, რათა ფინანსური ოპერაციები სწრაფად და შეუფერხებლად წარიმართოს.

სახელფასო უწყისი

ავტომატურად შექმენით დეტალური სახელფასო უწყისები (ფეისლიპი), რომლებიც მოიცავს სარგებელს, დაქვითვებს, ავანსებსა და ცვლად ანაზღაურებას. სახელფასო უწყისები ავტომატურად ფორმირდება და უსაფრთხოდ მიეწოდება თანამშრომლებს ელფოსტის საშუალებით, რაც უზრუნველყოფს გამჭვირვალობას, პროცესების თანმიმდევრულობას და HR გუნდის დროის ეფექტიან გამოყენებას.

თანამშრომლების თვითმომსახურების პორტალი (ESS)

თანამშრომელიპროცესებისცენტრში

ESS პორტალი თანამშრომლებს აძლევს სრულ კონტროლს მათ HR-თან დაკავშირებულ პროცესებზე:

  • შვებულებისა და ბიულეტინის მოთხოვნები
  • ზეგანაკვეთურის და ავანსების მართვა
  • ხელფასის ისტორია და დაქვითვები
  • საბანკო ანგარიშის მონაცემების ცვლილება
  • დასაქმების ცნობების მოთხოვნა
  • მივლინებები

მენეჯერებისათვის

  • დაქვემდებარებული თანამშრომლების მოთხოვნების ნახვა/დადასტურება
  • შეტყობინებები და სტატუსების მართვა
  • ანგარიშგება და ანალიტიკა

HR და Payroll გარემო: უსაფრთხოება და კანონთან შესაბამისობა

ჩვენი გადაწყვეტა უზრუნველყოფს მონაცემთა უსაფრთხოებასა და კანონმდებლობასთან შესაბამისობას HR და Payroll ოპერაციების ყველა ეტაპზე.

  • პირადი მონაცემების დაცვის მოთხოვნებთან შესაბამისობა
  • ISO/SOC სტანდარტებთან შესაბამისობა
  • როლებზე დაფუძნებული წვდომის კონტროლი
  • აუდიტის სრული ლოგები
  • თქვენი მონაცემები დაცულია როგორც ტექნიკურ ისე პროცედურულ დონეზე
უსაფრთხოება, რომელსაც ბანკებიც კი ენდობიან

ხშირად დასმული კითხვები

დიახ. „თიბისი ბანკი“ (ჩვენი ერთ-ერთი კლიენტი) ერთიან სისტემაში 8,500-ზე მეტ თანამშრომელს მართავს, რომელიც ინტეგრირებულია 15 შიდა სისტემასთან. ამასთან, მნიშვნელოვნად არის შემცირებული ხელფასების გაანგარიშების დრო, რაც ამ გადაწყვეტის მასშტაბურობის საუკეთესო მაგალითია.

თვითმომსახურების პორტალი (Self-service portal) ინტეგრირდება ორგანიზაციის შიდა სისტემებთან და თანამშრომლები მას ყოველდღიურად იყენებენ. ხელფასების ჩანაწერები ავტომატურად აისახება თქვენს საბუღალტრო პროგრამაში და ექსპორტირდება ბანკისთვის მისაღებ ფორმატებში.

 

დიახ. გადაწყვეტა ლოკალიზებულია საქართველოსთვის და ეფუძნება Microsoft Dynamics 365 Business Central-ს. ის სრულად შეესაბამება ადგილობრივ კანონმდებლობას, მათ შორის საშემოსავლო გადასახადს, საპენსიო შენატანებსა და დეკლარაციებს შემოსავლების სამსახურის (RS.ge) ფორმატში.

რატომ ირჩევენ ორგანიზაციები Prodware-ს HRMS-ის დასანერგად

Prodware არის Microsoft-ის სტრატეგიული პარტნიორი ადამიანური კაპიტალის მართვის სფეროში. ჩვენ ვთავაზობთ კომპლექსურ, ადგილობრივ ბაზარზე მორგებულ გადაწყვეტილებას, რომლებიც ზრდის HR ოპერაციების ეფექტიანობას, ამცირებს ადმინისტრაციულ ტვირთს და ეხმარება ორგანიზაციებს სტრატეგიული მიზნების ფოკუსირებაში.

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HRMS, Payroll & Employee Self-Service

✔ Localized for the Georgian market 
✔ Scalable from small teams to large enterprises 
✔ Built on Microsoft Dynamics 365 Business Central 

HRMS, Payroll & Employee Self-Service
individual using tablet independently in professional environment

A Unified Platform for Human Capital Management

Add transparency, speed, and control to your HR and payroll processes. Our integrated HRMS, Payroll, and Employee Self-Service portal is designed with Georgian legislation, international security standards, and the real needs of modern organizations in mind. 

Less Routine More Strategy for HR

Modern HR departments should no longer function as purely operational units. Our solution enables you to :

Fully automate HR processes

Manage the entire employee lifecycle hiring, position and salary changes, replacements, contract extensions and terminations through structured, consistent workflows.

Ensure fast and accurate payroll calculation

Automate salary calculations including taxes, bonuses, variable pay, overtime, night shifts and deductions, with statutory declarations generated in the Revenue Services format.

Empower employees through a unified self‑service portal

Employees independently handle vacation and sick leave requests, overtime, advances, salary history, bank details and employment certificates from a single portal.

Make data‑driven decisions

With all HR, payroll and employee data centralized in one system, you gain a clear, real‑time view of your organization from headcount and FTE control to absence balances.

Less Routine More Strategy for HR

Ready to take HR and Payroll to the next level?

Contact us and receive : a personalized demo, an assessment of your processes, and an implementation vision and roadmap. Start today

HRMS Module : HR Solutions Built for Scalable Human Resources Management

Our solution enables you to :

Organizational Structure

Structure your HR organization with a clear and centralized view of legal entities, departments and job positions. Easily manage headcount, FTE control and budgeted positions to support workforce planning and organizational consistency.

Employee Management

The Employee Management module centralizes employee personal and contact information while supporting the management of labor contracts and allowances. It also provides contract expiration tracking with automated notifications, helping HR teams maintain accurate records and anticipate key employment milestones.

HR Processes

Streamline core HR processes across the entire employee lifecycle. Manage hiring, position and salary changes, replacements, contract extensions and terminations through structured and consistent workflows.

Time & Absence Management

Simplify time tracking and absence management with full visibility for HR teams and managers. Track working time, vacations, sick leave and business trips while maintaining accurate absence balances across the organization.

Payroll Module : A Payroll solution Built for Accuracy & Compliance

Automate payroll compliance, salary calculations and payslip management within a single, integrated solution.

Compliance with Georgian Legislation

Automate the management of income tax, pension contributions and social benefits in full compliance with local legislation. The payroll module securely handles statutory declarations, penalties and regulatory requirements, reducing risks and ensuring accuracy at every pay cycle.Easily manage headcount, FTE control and budgeted positions to support workforce planning and organizational consistency.

Financial Integration

Automate salary calculations including variable pay, bonuses, overtime and deductions with a high level of accuracy. Payroll entries are automatically integrated into your accounting system, with payment exports available in bank-accepted formats for smooth financial operations.

Pay Slips

Generate detailed payslips that include benefits, deductions, advances and variable compensation. Payslips are automatically created and securely delivered to employees by email, ensuring transparency, consistency and time savings for HR teams.

Employee Self-Service (ESS)

Employees at the Center of Processes

  • The ESS portal gives employees full control over their HR-related processes: 
  • Vacation and sick leave requests 
  • Overtime and advances 
  • Salary history and deductions 
  • Bank account changes 
  • Employment certificates 
  • Business trips 

For Managers

  • Approval workflows 
  • Notifications and status tracking 
  • The portal integrates with internal organizational systems and is used daily by employees. 

Secure & Compliant HR and Payroll Environment

Our solution ensures data security and regulatory compliance at every level of your HR and payroll operations.

  • GDPR compliance
  • ISO standards
  • Role-based access control 
  • Full audit logs 
  • Your data is protected both technically and procedurally.
Security Trusted Even by Banks

Frequently Asked question

Yes. TBC Bank (one of our client) runs 8,500+ employees in a single system, integrated with 15 internal systems, with payroll processing time greatly reduced  a proven example of the solution at scale.

The self‑service portal integrates with internal organizational systems and is used daily by employees, while payroll entries post automatically to your accounting and export in bank‑accepted formats.

Yes. The solution is localized for Georgia and built on Microsoft Dynamics 365 Business Central, with full compliance to local legislation, including income tax, pension contributions and declarations in the Revenue Services format.

Why Organizations Choose us as HRMS implementers

Prodware brings proven expertise in delivering end-to-end Human resources solution and payroll solutions, combining deep knowledge of Georgian labor legislation with hands-on experience supporting large and complex organizations. Our structured implementation methodology is built around clear milestones, strong change management and user adoption support, ensuring a smooth and secure deployment. Beyond technical implementation, we take a business-oriented approach focused on operational efficiency, compliance and long-term value creation.

Have a project? Let's talk!

Tell us about your project and we’ll show you how Prodware can transform your business.

* Please select one of these options:

Human Resources Solutions - Modern HR Applications

Modern HR transformation powered by Microsoft Dynamics 365, Microsoft Viva and Deel — build a connected, automated, and employee centric workforce.

Human Resources Solutions - Modern HR Applications
Woman on phone working

What Modern HR Needs to Succeed Today

HR teams today face rising expectations: complex talent markets, global workforce management, compliance pressure, and the need to deliver exceptional employee experience. Traditional tools no longer scale.

Human Resources Solutions unify HR processes, data, and automation to optimize talent, payroll, and workforce operations across your organization.

AI Capabilities and Copilot for Human Resources Solutions

Modern HR uses AI to streamline workflows, cut admin work, and improve decisions. Copilot tools automate tasks, deliver insights, and boost hiring and engagement.

AI-Powered Recruitment and Candidate Matching

AI streamlines recruitment — screening CVs, matching candidates, and ranking applicants by skills and fit — with greater accuracy and far less HR effort.

Intelligent Employee Onboarding Automation

Copilot-driven onboarding automates documents, tasks, and training — personalized journeys, smart checklists, and reminders that drive compliance and accelerate productivity.

Predictive Workforce Analytics and Insights

AI-powered analytics tools analyze workforce data to predict attrition, engagement, and productivity, enabling smarter HR decisions.

Smart Performance Management and Feedback

AI supports performance management by analyzing goals, feedback, and progress in real time, delivering insights for reviews and fair evaluations.

AI Capabilities and Copilot for Human Resources Solutions

Take Control of Your Workforce with Modern HR Solutions

Unify HR, payroll, talent management, and employee data in one seamless platform. Our Human Resources Solutions help organizations streamline operations, stay compliant, and make better people decisions — powered by real-time insights, every day.

The Strategic Advantages of Our HR Portfolio

Faster, Smarter HR Processes

Automate repetitive workflows and reduce operational bottlenecks. Your HR team works faster with fewer errors.

Confident Global Operations

Manage payroll, compliance, and workforce administration across countries. Stay aligned with local regulations effortlessly.

Empowered & Engaged Employees

Offer modern self service, transparent processes, and seamless onboarding. Enhance satisfaction and retention across the organization.

Data Driven HR Decisions

Centralize HR information and unlock actionable insights. Use real time analytics to drive workforce strategy.

Human Resources Solutions Features that Power your Transformation

Recruitment & Applicant Tracking System (ATS)

Manages job postings, sourcing, CV screening, interviews, and hiring pipelines to streamline recruitment from attraction to onboarding.

Payroll & Benefits Administration

Automates payroll, taxes, compliance, and benefits—handling insurance, leave, bonuses, and compensation with accuracy and consistency.

Performance Management System

Supports goal setting, continuous feedback, performance reviews, KPI tracking, and employee development to drive accountability and long-term growth.

Employee Self-Service & Analytics

Employee dashboards to manage data, requests, and documents, with HR real-time analytics on workforce trends, attendance, engagement, and productivity.

Our Prodware Support & Expertise

Prodware helps HR teams modernize end-to-end with HR tech, integration, AI, and support.

Our Prodware Support & Expertise

HR Process Assessment & Digital Roadmap

Assess HR maturity, map processes, and identify gaps to design a clear digital transformation roadmap aligned with business goals and workforce needs.

HR Platform Implementation

Implement Dynamics 365 HR, Viva, and Deel with tailored configuration, seamless deployment, and user adoption to scale HR operations across the enterprise.

Integration, Data, AI & Continuous Support

Connect ERP, CRM, and talent systems, migrate data securely, automate HR processes, and apply AI-driven insights with continuous optimization and support.

Industries Where we Deliver HR Excellence

  • Regulatory heavy HR operations that require strict compliance and secure employee data governance.
  • Certification & skills tracking for advisors, compliance roles, and regulated positions.
  • Reliable payroll & workforce management for multi entity and international banking environments.
Financial Services & Banking
  • Shift based workforce optimization, including planning, time, and attendance.
  • Compliance & safety processes for plant workers and subcontractors.
  • Scalable HR workflows to support high volume production and multisite operations.
Manufacturing & Supply Chain
  • High volume recruitment cycles with seasonal workforce fluctuations.
  • Frontline employee engagement with mobile first HR experiences.
  • Accurate scheduling & payroll for dispersed retail and logistics teams.
Retail, Distribution & E Commerce
  • Talent allocation & utilization across projects and client engagements.
  • Frictionless onboarding for consultants and contractors across locations.
  • Global payroll & workforce coordination for distributed teams and hybrid workforces.
Professional Services

FAQ

The way people work has fundamentally changed. Hybrid and remote models, skills shortages, and rising employee expectations require organizations to manage people more strategically. HR software provides the structure, visibility, and consistency leaders need to make informed workforce decisions, scale operations, and stay competitive in a fast-moving labor market.

In a competitive global talent pool, employee experience is a key differentiator. HR software helps organizations create more transparent, consistent, and engaging people processes — from onboarding to development and performance. This supports stronger employer branding, improves engagement, and helps retain high value talent in an environment where switching jobs is easier than ever.

HR teams are under pressure to do more with less while supporting increasingly complex workforce models. HR software reduces reliance on manual processes, spreadsheets, and disconnected systems, allowing HR to operate more efficiently and focus on higher value work such as workforce planning, culture, and employee wellbeing.

Market volatility, regulatory change, and evolving workforce expectations require agility. HR software provides leadership with better insight into workforce trends, risks, and opportunities, enabling faster, data driven decisions. This helps organizations respond proactively to change rather than reactively managing issues as they arise.

Why Prodware?

Prodware combines deep HR expertise with leading solutions like Dynamics 365 HR, Microsoft Viva and Deel to modernize people operations and enhance employee experiences.
We deliver secure, compliant, and scalable HR foundations across core HR, payroll, and workforce management.
Our proven track record across industries ensures better efficiency, stronger engagement, and smoother HR transformation.

Have a project? Let's talk!

Tell us about your project and we’ll show you how Prodware can transform your business.

* Please select one of these options:

AI Workplace Technologies : Microsoft 365

Microsoft 365 workplace technologies: Artificial Intelligence tools that connect, collaborate, and create.

AI Workplace Technologies : Microsoft 365

What Modern Workplace Needs to Succeed Today

AI workplace technologies are no longer just tools, they are central to how people work, share knowledge, make decisions, and create value.

Teams require seamless collaboration, integrated content management, and AI-assisted productivity to navigate hybrid environments. Traditional desktop tools alone cannot keep pace with the speed of modern work.

Microsoft’s AI-powered workplace technology solutions delivered by Prodware unify communication, collaboration, content, with LLM and Agentic AI capabilities to support every employee, across every device and location.

AI Capabilities for the Modern Workplace

AI and Microsoft Copilot are embedded directly into workplace tools to reduce friction, accelerate productivity, and support better decision making in the flow of work

AI-Assisted Productivity with Microsoft 365 Copilot

Copilot helps employees draft content, summarize information, analyze data, and automate routine tasks securely using organizational context.

Copilot Agents for Research & Analysis

AI agents gather, synthesize, and analyze information across documents, emails, and enterprise data to accelerate insight generation and decision making.

AI Enhanced Knowledge & Search

AI improves access to information through smarter search, content discovery, and contextual recommendations across SharePoint and Microsoft 365.

AI Capabilities for the Modern Workplace

Build an AI Powered Workplace That Works for Your People

Unify collaboration, content, and AI assisted productivity with Microsoft workplace technologies, designed to support hybrid work and smarter decision making.

The Strategic Advantages of Our Workplace Solutions

Boost Productivity

Reduce repetitive tasks and empower employees to focus on high-value work with AI-assisted tools and intelligent automation.

Seamless Collaboration

Enable hybrid and remote teams to communicate, co-author, and coordinate effortlessly across locations and devices.

Centralized Knowledge Management

Ensure the right information is available to the right people at the right time through structured content governance and intelligent workflows.

Future-Ready Work

Integrate AI, automation, and advanced analytics into everyday workflows to accelerate decision-making and innovation.

Core Microsoft 365 Workplace Capabilities for the AI Workforce

Microsoft 365 Copilot

AI assistant embedded across Microsoft 365 that helps users draft, summarize, analyze information, automate tasks, and make faster decisions using organizational data securely.

Microsoft 365 Applications

Core productivity applications—Word, Excel, PowerPoint, and Outlook—used for content creation, data analysis, communication, and collaboration, enhanced by cloud and AI capabilities.

Microsoft Teams

Collaboration platform for chat, meetings, calling, and teamwork, enabling real time communication and seamless collaboration across teams and devices.

SharePoint & Knowledge Management

Enterprise content and knowledge platform for intranets, document management, and structured information sharing, providing a trusted foundation for collaboration and AI powered search.

Employee Experience with Microsoft Viva

Employee experience platform that brings communications, learning, insights, and knowledge into the flow of work to improve engagement, wellbeing, and performance.

Copilot Agents in Dynamics 365 applications

Advanced AI agents that gather, synthesize, and analyze information across documents, emails, and enterprise data to accelerate research and insight generation.

Our Prodware Support & Expertise

Prodware supports organizations across the full workplace technology lifecycle, from strategy to adoption, to deliver measurable productivity and engagement outcomes.

Our Prodware Support & Expertise

Workplace Strategy & Digital Roadmap

Assess current ways of working and define a clear roadmap aligned with business and employee needs.

Implementation & Integration

Deploy Microsoft 365, Teams, SharePoint, Viva, and Copilot, integrated with ERP, CRM, and business systems.

Adoption, Optimization & Support

Drive long term value through automation, AI adoption, change management, training, and continuous optimization.

Industries Where We Deliver Workplace Excellence

  • Secure Collaboration: Secure collaboration and content management for regulated environments.
  • Hybrid Work Enablement: Hybrid work enablement for advisory teams across offices and remote locations.
  • AI-Assisted Insights: AI-assisted insights for faster decision-making and reporting.
Financial Services & Banking
  • Real-Time Collaboration: Real-time collaboration for distributed teams and plant workers.
  • Centralized Knowledge Management: Centralized knowledge management for safety, compliance, and operations.
  • AI-Driven Workflow Optimization: AI-driven workflow optimization for production planning and reporting.
Manufacturing & Supply Chain
  • Workforce Support: Support seasonal workforce and frontline employees with mobile-first tools.
  • Seamless Communication: Seamless communication and scheduling across dispersed retail and logistics teams.
  • Intelligent Insights: Intelligent insights to optimize sales and inventory operations.
Retail, Distribution & E-Commerce
  • Project Collaboration: Efficient collaboration across projects, clients, and locations.
  • Secure Content Management: Secure content management and document sharing for consultants and contractors.
  • AI-Enabled Productivity: AI-enabled productivity tools to improve research, reporting, and client deliverables.
Professional Services

FAQ

AI Workplace technologies combine cloud productivity tools and Artificial Intelligence to help employees collaborate, communicate, and work more efficiently, anytime, anywhere.

AI reduces repetitive tasks, helps analyze information faster, and supports decision making directly within everyday tools like email, documents, and meetings.

Microsoft 365 Copilot is an AI assistant embedded in Microsoft apps that helps users write, analyze, summarize, and automate work using their organizational data securely.

Yes. AI Workplace solutions respect existing access rights and governance policies. Business data remains secure and is not used to train public AI models.

Prodware supports organizations end to end—from strategy and deployment to adoption and optimization, ensuring measurable business impact and user adoption.

Why Prodware?

Prodware combines deep workplace technology expertise with leading Microsoft solutions to transform how people work.
We deliver secure, scalable, and AI-enhanced workplaces that boost productivity, collaboration, and innovation.
Our proven track record across industries ensures faster adoption, stronger engagement, and measurable business impact.

Have a project? Let's talk!

Tell us about your project and we’ll show you how Prodware can transform your business.

* Please select one of these options:

Agentic AI Technologies

Build, deploy, and orchestrate autonomous AI agents across your organisation to automate workflows, enhance decision making, and scale intelligent operations

Agentic AI Technologies

What Modern Enterprises Need from Agentic AI Technologies

Organizations face growing pressure to automate processes, adapt faster, and leverage increasing volumes of data.

Traditional tools struggle to orchestrate complex workflows and decision making at scale.

Agentic AI technologies provide a unified approach to designing, deploying, and governing AI agents – enabling autonomous execution, reducing complexity, and supporting reliable, scalable operations across the enterprise.

AI Capabilities That Power Agentic AI Technologies

Agentic AI enables organizations to move from isolated automation to intelligent, autonomous execution across systems and processes.

Autonomous Task Execution

AI agents independently execute workflows, make decisions, and trigger actions with minimal human intervention.

Multi Agent Orchestration

Coordinate multiple agents across business functions to manage complex, cross system processes.

Context Aware Decision Making

Agents use enterprise data and context to generate insights, recommendations, and actions in real time.

Flexible Autonomy Models

Configure agents from human assisted to fully autonomous scenarios with controlled decision boundaries.

Governance, Security & Responsible AI

Ensure traceability, compliance, and secure operations through built in governance frameworks.

AI Capabilities That Power Agentic AI Technologies

Scale Intelligent Automation with Agentic AI Technologies

Design, deploy, and orchestrate AI agents that automate complex processes, improve decision making, and accelerate business performance.

The Strategic Advantages of Agentic AI Technologies

Faster Automation & Execution

Automate complex workflows and reduce operational delays with intelligent, autonomous execution.

Scalable & Secure Operations

Deploy and manage AI agents across teams and systems with enterprise grade governance and control.

Intelligent Decision Support

Surface insights and recommendations in real time to support faster, better decisions.

Future Ready Innovation

Build a foundation for continuous AI driven transformation and evolving automation needs.

AI Agent Platforms that Power Your Transformation

Microsoft Copilot Studio

Design, customize, and deploy AI agents within Microsoft 365 and Dynamics 365 using a low code approach.
Enable business and IT teams to build intelligent assistants that interact with users and automate workflows directly with everyday tools.

Azure AI Foundry

Build and orchestrate AI agents in a cloud native environment with secure integration, monitoring, and scalability.
Manage complex AI operations across systems while maintaining full control, governance, and performance visibility.

Our Prodware Support & Expertise

Prodware supports organizations across the full Agentic AI lifecycle - from strategy to deployment and optimization - to deliver trusted, scalable outcomes.

Our Prodware Support & Expertise

AI Strategy & Use Case Definition

Identify high value scenarios and define a clear roadmap for agent deployment.

Implementation & Integration

Design, build, and deploy AI agents, integrated with Dynamics 365, ERP, CRM, and enterprise systems.

Governance, Adoption & Optimization

Ensure secure deployment, responsible AI practices, performance monitoring, and continuous improvement.

Industries Where AI Agents Deliver Impact

Prodware supports organizations across a wide range of industries with tailored digital solutions. AI agents add the most value where teams manage high volumes, complex processes, or regulated workflows.

  • Compliance & reporting: Intelligent process automation for controls, reporting, and audit readiness.
  • Advisor support: Agents that help relationship managers and analysts retrieve insights, draft client communications, and summarize portfolios.
  • Regulated workflows: Secure orchestration with approvals, traceability, and policy-aligned access.
Financial Services
  • Operations monitoring: Autonomous monitoring of production and supply flows with alerting and escalation.
  • Scheduling & forecasting: AI-driven planning, demand/supply forecasting, and exception handling.
  • Systems integration: Connect agents with IoT, ERP, and shop-floor systems to act on real-time signals.
Manufacturing & Supply Chain
  • Demand & inventory: Agents supporting demand planning, inventory optimization, and replenishment decisions.
  • High-volume operations: Automation of order management, returns, and customer inquiries at scale.
  • Omnichannel insights: Real-time visibility across channels, stores, and distribution nodes.
Retail & Distribution
  • Delivery & resourcing: AI-assisted project management, staffing, and resource allocation.
  • Knowledge & documents: Intelligent knowledge retrieval, proposal drafting, and document automation.
  • Team support: Agents that support distributed and hybrid teams with Q&A, summarization, and task follow-up.
Professional Services
  • Patient & case support: Triage, summaries, and next-step recommendations based on clinical and operational data (with governance).
  • Operations: Automate referrals, scheduling coordination, and documentation workflows to reduce administrative load.
  • Quality & compliance: Assist with audit preparation, policy adherence checks, and controlled access to sensitive data.
Healthcare & Life Sciences
  • Citizen services: Improve response times through guided assistance, case updates, and knowledge retrieval.
  • Back-office efficiency: Automate document processing, procurement workflows, and internal support requests.
  • Secure governance: Support regulated environments with traceability, access controls, and policy-aligned automation.
Public Sector

FAQ

An AI Agent platform is a software foundation that lets you build, orchestrate, deploy, and govern AI agents that can execute tasks and workflows autonomously—securely and at enterprise scale.

Copilot Studio is used to design and customize agents (copilots) embedded in Microsoft 365 and Dynamics. Azure AI Foundry helps you build and operate end-to-end AI agents in Azure (templates, integrations, monitoring, orchestration). Power Automate automates workflows across apps (approvals, notifications, synchronizations) and can complement agents with robust process automation.

Examples include: team enablement (information retrieval, drafting, Q&A), operational task automation (triage, data extraction, ticket creation), business process assistance (reporting, compliance, planning), and orchestration of workflows across tools (ERP/CRM, Microsoft 365, data platforms).

We implement access controls, data governance, and responsible AI guardrails, leveraging the Microsoft ecosystem (Microsoft 365, Azure) and your internal requirements. The goal is reliable, auditable agents that comply with enterprise policies.

We support you from use-case identification to implementation (Copilot Studio / Azure AI Foundry), integration with your systems (Dynamics 365, ERP, CRM, data), and then deployment, monitoring, and continuous optimization.

Why Prodware?

Prodware helps organizations unlock the value of AI Agent Platforms using Microsoft technologies.
We deliver secure, scalable, and governed AI foundations that enable intelligent automation across the enterprise.
With proven experience across industries, Prodware ensures AI agents drive measurable productivity, innovation, and long-term business value.

Have a project? Let's talk!

Tell us about your project and we’ll show you how Prodware can transform your business.

* Please select one of these options:

Copilot for Microsoft 365 Adoption Service

A user-focused and ROI-based PoC approach to help you take full advantage of AI capabilities in your workplace productivity tools.

Copilot for Microsoft 365 Adoption Service

What is Copilot for Microsoft 365 Adoption Service?

Prodware AI and Modern Workplace experts guide you through a step-by-step journey to ensure your teams will achieve the most out of Copilot every day.

Together we select and support a group of employees to prioritize usage scenarios, determine and track ROI, perform Copilot for Microsoft 365 training, and work in a Proof of Concept model in order to inform the full roll-out across the business.

Key Phases of a Copilot for Microsoft 365 Adoption Service

Accelerate adoption of Copilot for Microsoft 365 with AI-driven guidance, personalized learning, and actionable insights.
All training materials, live prompts, and supporting content are provided as deliverables. The service covers pilot user and use case selection, license deployment, training, Proof of Concept support, user assistance, and ROI monitoring to prepare for a wider rollout.

Step 1 - Discovery

Two sessions comprise of initial training of your Adopters followed by Discovery of Usage Scenarios and their ROI.

Step 2 - Training

Based on the identified Copilot for Microsoft 365 use cases, we conduct two Adopter Training sessions with practical and theoretical workshops on prompting and Copilot in Teams and Microsoft 365.

Step 3 - Practice

Adopters start with the Usage phase, supported by Prodware’s Modern Workplace experts through ongoing guidance, issue resolution, and practical recommendations.

Step 4 - Accompanying and Measuring

An allocation of hours is available for an on-demand service. Our team resolves queries and holds a fortnightly call with a report covering Microsoft Copilot usage and ROI for your use case scenarios.

Key Phases of a Copilot for Microsoft 365 Adoption Service

Accelerate Copilot for Microsoft 365 Adoption

Maximize user adoption and business impact with expert guidance, tailored enablement, and ongoing support from our specialists.

Benefits of Copilot for Microsoft 365 Adoption Service

Faster Time-to-Value

Pilot users validate high-impact scenarios early, accelerating adoption and reducing the time needed to realize business benefits.

Reduced Deployment Risk

Testing with a controlled user group uncovers challenges early, enabling smoother organization-wide rollout and change management.

Measurable Productivity Gains

Training, support, and usage monitoring help quantify time savings and identify opportunities for greater operational efficiency.

Scalable Adoption Strategy

Insights from the PoC inform governance, enablement, and investment decisions, supporting confident, sustainable growth at scale.

Features of Copilot for Microsoft 365

AI-Powered Assistance Across Microsoft 365

Copilot integrates into Microsoft 365 applications such as Word, Excel, PowerPoint, Outlook, and Teams, providing contextual AI assistance to generate content, summarize information, answer questions, and support day-to-day tasks within existing workflows.

Content Creation and Document Generation

The solution enables users to create, edit, rewrite, and summarize documents, presentations, emails, and reports using natural language prompts. It leverages organizational data and user context to generate relevant and actionable outputs.

Meeting Intelligence and Collaboration Support

Copilot captures and analyzes meeting conversations, generating summaries, action items, decisions, and follow-up tasks. It supports collaboration by surfacing key information from Teams chats, meetings, and shared content across Microsoft 365.

Enterprise Knowledge Access and Insights

The solution connects to organizational data stored across Microsoft 365, allowing users to retrieve information, ask questions in natural language, and generate insights from emails, documents, chats, calendars, and business content while respecting permissions.

Industries Where Copilot for Microsoft 365 Delivers AI Workplace Excellence

  • Support client-facing delivery: Help consultants, legal teams, and advisors draft proposals, summarize workshops, and prepare project communications more efficiently.
  • Improve knowledge reuse: Enable teams to quickly find past deliverables, methodologies, and internal expertise across emails, documents, and meeting content.
  • Increase billable productivity: Reduce time spent on administrative and coordination tasks so specialists can focus more on client work and outcomes.
Professional Services
  • Support regulated workflows: Help teams draft client communications, summarize meetings, and prepare internal documentation faster while working within compliance and governance frameworks.
  • Speed up access to policies and knowledge: Enable employees to find procedures, product information, and internal guidance quickly using natural language across Microsoft 365 content.
  • Improve service and decision support: Bring together insights from emails, documents, and meetings to help relationship managers, operations teams, and support functions respond more effectively.
Financial Services & Banking
  • Support plant and office teams: Help employees quickly access procedures, work instructions, and shared knowledge across production, supply chain, and operations.
  • Improve reporting and handovers: Create summaries, shift updates, and internal communications with less manual effort and more consistency.
  • Increase operational productivity: Reduce time spent searching for information so teams can stay focused on output, coordination, and continuous improvement.
Manufacturing & Supply Chain
  • Support store and head office teams: Help employees access policies, campaign information, and shared knowledge faster across merchandising, operations, and customer service.
  • Speed up communication and content creation: Draft updates, summaries, and internal materials with less effort across retail operations and support functions.
  • Improve workforce efficiency: Reduce time spent finding information so teams can focus more on customer experience, store execution, and business performance.
Retail

FAQ

Copilot for Microsoft 365 Adoption is a structured service from Prodware that helps organizations maximize the value of generative AI within Microsoft apps by supporting user enablement, training, and monitored rollout to ensure strong adoption and ROI.

Adoption ensures employees understand how to use Copilot effectively in their daily work, helping organizations increase productivity, creativity, and skills while optimizing their investment in AI.

A Copilot adoption PoC includes training a selected group of users, providing ongoing support, and monitoring usage to identify best practices and inform a wider organizational rollout.

The service provides training materials, a catalogue of live prompts, and supporting content to help users adopt Copilot effectively and scale its use across the business.

To maximize ROI from Copilot for Microsoft 365, organizations need more than technical deployment. User adoption is often the biggest challenge with new technology, so a structured approach that includes training, support, monitored usage, and clear business use cases is essential to help employees use Copilot effectively and deliver measurable value.

Why Prodware?

As leaders in digital transformation, our approach as a trusted advisor for our clients helps you match disruptive technologies with business realities, to meet your challenges. We create AI-infused apps and deliver consulting and AI training services to answer your needs with competitive advantage and innovation in mind.

Have a project? Let's talk!

Tell us about your project and we’ll show you how Prodware can transform your business.

* Please select one of these options:

AI Advisory

A service to help you make controlled, fast and innovative progress toward defining and leveraging AI in your business.

AI Advisory

How AI Advisory Helps Your Enterprise

As AI adoption accelerates, organizations need clarity on what is relevant and achievable for their business.

AI Advisory helps turn AI potential into focused, actionable steps aligned with real business objectives.

How does AI Advisory work?

Our team guides you every step of the way with a proven methodology and transparent structure.

Step 1 - Business Audit

We gather the necessary information to know your main stakeholders, current status, interests and business needs at a high level.

Step 2 - AI Understanding

We help you build a clear understanding of AI and GenAI by presenting market solutions and sharing best-in-class examples and best practices.

Step 3 - AI Workshop

An interactive session with you to define objectives and develop AI use cases, based on live demonstrations and real-world examples.

Step 4 - AI Roadmap

We build on the workshop content to deliver an AI roadmap, including prioritized use cases and recommended offers to kick-start initial PoCs.

How does AI Advisory work?

Ready to Assess and Activate Your AI Potential?

Prodware helps you evaluate your AI readiness and implement secure, scalable, high-impact solutions — from Copilots to digital labor — to accelerate measurable transformation.

What are the Outcomes and Deliverables from the AI Advisory Service?

Training / Workshop Material

All the training and workshop support materials and demos created by Prodware will be shared so participants can drive awareness and alignment internally.

AI Roadmap

Complete report on the topics covered in the AI Advisory service, including the diagnosis (AS IS), the definition of strategic objectives (TO BE), and the Gap Analysis including a taxonomy of use cases and prioritized roadmap.

First Proof of Concepts

When you are ready to start, Prodware will send a proposal attached to the AI Roadmap for the initial PoCs.

What are the Five Key Steps of AI Advisory?

Deliver Training

Participants are updated and aligned on the latest AI technology concepts and discover how AI is being used today and its potential.

Diagnose your Current State

Within a best practice framework, we gather key information from you in order to determine your business “as is” status: your processes, stakeholders, IT infrastructure and previous ideas or experience with AI.

Define your Business Objectives

Armed with your business overview, we start to align your plans with the use of artificial intelligence; we now have your “to be” vision that forms your AI roadmap.

Define AI Use Cases and Proof-of-concept Initiatives

From the gap analysis, we move forward with shaping use cases and PoCs that could add value, showing examples of potential AI applications in your real-life scenarios. These include high level taxonomies and project plans to show business impact and best practices.

Deliver a Prioritized AI Roadmap

A concrete proposal summarizing the use cases and PoCs, enabling you to integrate AI into your processes and technology landscape with a clear view of priorities and expected benefits.

Industries Where AI Advisory Helps You Unlock Potential

  • Patient Care Optimization: AI Advisory helps healthcare providers identify opportunities to enhance patient outcomes through predictive analytics and personalized treatment plans.
  • Operational Efficiency: Streamline hospital operations, resource allocation, and scheduling using AI-driven insights.
  • Medical Imaging & Diagnostics: Improve diagnostic accuracy and speed by integrating AI tools into imaging and lab processes.
Healthcare
  • Fraud Detection: Leverage AI assessments to strengthen fraud prevention and risk management systems.
  • Customer Insights: Personalize banking services and improve customer experience through AI-driven data analysis.
  • Regulatory Compliance: Ensure adherence to financial regulations using AI monitoring and reporting tools.
Finance & Banking
  • Demand Forecasting: Use AI to predict trends, optimize inventory, and reduce stockouts or overstocking.
  • Personalized Marketing: Enhance customer engagement through AI-powered recommendations and targeted campaigns.
  • Supply Chain Optimization: Improve logistics and fulfilment efficiency with AI-driven insights.
Retail & E-commerce
  • Predictive Maintenance: Reduce downtime by anticipating equipment failures through AI monitoring.
  • Quality Control: Use AI to detect defects and ensure consistent product quality.
  • Process Automation: Identify areas for automating repetitive manufacturing tasks to increase efficiency.
Manufacturing
  • Student Performance Analytics: Track and predict student outcomes to tailor learning strategies.
  • Curriculum Optimization: Use AI to identify gaps and improve course design.
  • Administrative Efficiency: Automate routine administrative tasks to free up resources for teaching.
Education

FAQ

AI Advisory helps leaders identify where AI can create measurable business impact by aligning AI initiatives with strategic objectives and delivering a clear, prioritized AI roadmap with Proofs of Concept (PoCs).

By assessing your current processes, data, and IT landscape, the service ensures AI initiatives are realistic, relevant, and value driven, helping leaders prioritize the right use cases before committing to large-scale investments.

Users take part in interactive sessions that introduce AI and Generative AI concepts, showcase real-life examples, and collaboratively define AI use cases aligned with day-to-day business challenges.

No. AI Advisory includes guided training and practical explanations, ensuring participants understand AI capabilities and how they apply to their specific roles and processes.

Teams receive shared training materials, a detailed AI roadmap with prioritized use cases, and concrete PoC proposals to support the next steps in AI adoption.

Why Prodware?

As leaders in digital transformation, our approach as a trusted advisor for our clients helps you match disruptive technologies with business realities, to meet your challenges. We create AI-infused apps and deliver consulting and training services to answer your needs with competitive advantage and innovation in mind.

Have a project? Let's talk!

Tell us about your project and we’ll show you how Prodware can transform your business.

* Please select one of these options:

Power Platform Connectors

Create seamless workflows with easier task automation and data integration across different platforms

Power Platform Connectors
IT woman image

How Does Power Platform Connectors Help you to Succeed

Microsoft Power Platform Connectors are interfaces that enable applications and services to communicate securely within the Power Platform. Acting as wrappers around APIs, they allow data exchange between systems and integrate with Power Automate, Power Apps, and Azure Logic Apps. They eliminate data silos by connecting on-premises and cloud data to build robust, connected enterprise solutions.

AI Capabilities for Power Platform Connectors

Intelligent Automation

AI automates repetitive tasks across systems, detects patterns in data flows, triggers actions, reducing manual effort, boosting efficiency.

Smart Recommendations

Context-aware suggestions from activity and history; analyzes usage trends to recommend actions, and next steps for better workflows.

Predictive Insights

Uses ML to surface insights from integrated data — predicting issues, flagging anomalies, and enabling proactive decisions before operational challenges arise.

Natural Language Assistance

Lets users build and manage workflows with simple chat. AI turns intent into connector actions, making automation easy for non-tech users.

Adaptive Learning

Improves performance by learning from user feedback, refining suggestions and rules over time for more accurate, relevant results.

AI Capabilities for Power Platform Connectors

Ready to Unlock the Power of Connected Data?

Prodware helps your organization leverage Power Platform Connectors to securely integrate and automate across your systems—ensuring reliable data access while maintaining strong governance. Connect your apps, streamline workflows, and empower teams to build smarter solutions faster, all while keeping your data compliant and protected.

Benefits

Power Automate

Users can build workflows and automate processes across your apps and services by using a Connector. Streamline notifications, sync data between systems.

Power Apps

With Connector, build low-code cross-platform business apps in the cloud for web and mobile—create forms, logic, and use device features.

Microsoft Dataverse

Use the Microsoft Dataverse connector to connect to existing data in virtual tables and create custom Dataverse solutions.

Logic Apps

Logic Apps is Power Automate’s workflow engine in Azure, letting devs visually build workflows and use connectors to automate cloud apps.

Features

Diverse integrations

Connectors facilitate the integration of data from various sources, such as Microsoft 365, Salesforce, Twitter, Dropbox, SharePoint and SQL Server.

Prebuilt actions and triggers

Connectors come with prebuilt actions and triggers that can be used to automate workflows and build applications.

Custom Connectors

Users can develop their own custom connectors to meet specific needs.

Connectors library

There is a growing library of over 900 connectors available.

Industries Where We Deliver Excellence

Streamlined Patient Data Integration: Connect electronic health records, automate appointment workflows, and ensure secure data sharing across systems to improve care delivery and compliance.

Healthcare

Secure Process Automation: Enable seamless integration between banking systems, automate reporting, and enhance compliance with robust, secure data flows.

Financial Services

Unified Customer Experience: Integrate CRM, inventory, and sales platforms to provide real-time insights, personalized experiences, and efficient order management.

Retail & E-commerce

Operational Efficiency & Visibility: Connect supply chain, production, and ERP systems to optimize operations, reduce downtime, and improve decision-making.

Manufacturing

Citizen-Centric Services: Automate workflows, connect legacy systems, and improve service delivery with transparent, efficient digital processes.

Public Sector

Connected Learning Environments: Integrate student information systems, learning platforms, and administrative tools to streamline operations and enhance learning experiences.

Education

Real-Time Tracking & Automation: Connect fleet management, warehouse systems, and delivery platforms to improve visibility, coordination, and efficiency.

Logistics & Transportation

Smart Infrastructure Integration: Enable data flow between IoT devices, monitoring systems, and analytics platforms to enhance reliability and sustainability.

Energy & Utilities

FAQ

Power Platform connectors are components in Microsoft Power Platform that allow apps and workflows to connect to external services and data sources. They act as bridges between your apps and systems like Microsoft 365, Salesforce, SQL Server, and hundreds of other services.

There are three main types of connectors: 

  • Standard connectors – Available by default (e.g., SharePoint, Outlook, OneDrive)  
  • Premium connectors – Require a paid license (e.g., Salesforce, Dataverse, Azure services)  
  • Custom connectors – Created by users to connect to APIs that are not already supported

It depends on the connector type. Standard connectors are typically included with most Microsoft Power Platform licenses, while premium and certain enterprise connectors require additional licensing. Custom connectors may also require premium licensing depending on the data source and usage scenario.

Why Prodware?

As leaders in digital transformation, we act as your trusted advisor to align transformative technologies with your business realities and help you tackle your unique challenges.
We guide you in scoping and implementing innovative solutions using Power Platform Connectors, with tailored services designed to match your organization’s maturity and goals in leveraging automation and integration to drive productivity, empower employees, and deliver exceptional customer experiences.
Our deep expertise in data and integration also enables us to support the creation of custom connectors and workflows, designed to meet your specific needs while fostering competitive advantage and innovation.

Have a project? Let's talk!

Tell us about your project and we’ll show you how Prodware can transform your business.

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Copilot Studio

Build Custom Copilots to improve employee and customer experiences

Copilot Studio

How Copilot Studio Helps your Enterprise?

Custom Copilots are AI assistants that you can create using Copilot Studio, a conversational AI platform from Microsoft. Custom Copilots are designed to serve specific purposes within your business, tailored to your own enterprise processes and workflows. Copilot Studio empowers organizations who want to go further with AI and have access to the skills needed to build customized Copilots that enhance communication, streamline processes and provide valuable assistance to users across various platforms.

How can Copilot Studio Help with the Power of Generative AI?

Copilot Studio brings generative AI to enterprise workflows, enabling controlled, data-grounded conversations with automation and governance.

Generative Answers

Dynamically generate multi-turn answers based off an organization’s content in real-time.

Generative Actions

Generate dialog and act through dynamically chaining existing building blocks and plugins.

Generative Building

The Copilot assistant helps build, design and modify Copilot topics through natural language.

How can Copilot Studio Help with the Power of Generative AI?

Ready to Build Your AI-Ready Workforce?

With Copilot Studio and Prodware, design and deploy secure, scalable, high-impact AI solutions — from intelligent copilots to digital workers — that accelerate your business transformation.

Benefits

AI Experiences Aligned with Business Needs

Custom Copilots are designed around your specific enterprise processes and workflows, ensuring AI supports real business scenarios rather than generic use cases.

Improved Consistency and Compliance

Controlled conversational logic helps deliver predictable responses aligned with enterprise rules, policies, and approved knowledge.

Better Experiences for Employees and Customers

Intelligent chat experiences simplify access to information and assistance, improving engagement across internal and external touchpoints.

Scalable and Inclusive AI Adoption

Custom Copilots can be created in multiple languages and adapted to different roles, making AI accessible to a diverse and distributed workforce.

What Copilot Studio Does?

Custom Copilot Creation

Design and deploy AI copilots tailored to your business needs using a low-code interface. Build conversational experiences with guided topics, generative responses, and custom logic. 

Multi-Channel Deployment

Publish copilots across Microsoft Teams, websites, mobile apps, and other digital channels to ensure consistent user experiences wherever your audience engages. 

Knowledge & Data Integration

Connect copilots to internal knowledge sources such as SharePoint, Dataverse, websites, and enterprise systems to enable grounded, context-aware responses. 

Workflow & System Automation

Integrate with Power Automate and external APIs to trigger workflows, update records, retrieve real-time data, and execute business processes directly within conversations. 

AI Orchestration & Generative Capabilities

Leverage large language models to generate dynamic responses, summarize content, extract insights, and handle complex conversational scenarios with built-in AI orchestration controls.

Analytics & Governance Controls

Monitor usage, performance, and user interactions through built-in analytics. Apply role-based access control, security policies, and compliance configurations to manage copilots at scale.

Industries Where we Deliver Excellence

  • Customer Support Automation: Deploy AI agents to handle order tracking, returns, refunds, and FAQs 24/7. 
  • Personalized Shopping Assistance: Guide customers through product selection with conversational AI tailored to preferences. 
  • Inventory & Order Management: Connect Copilot Studio to backend systems to provide real-time stock and delivery updates.
Retail & eCommerce
  • Virtual Banking Assistants: Automate account inquiries, transaction history, and loan information securely. 
  • Compliance-Ready Conversations: Build copilots aligned with financial regulations and audit requirements. 
  • Internal Knowledge Assistants: Help employees quickly access policies, procedures, and product details. 
Banking & Financial Services
  • Patient Engagement Bots: Schedule appointments, send reminders, and answer common medical inquiries. 
  • Secure Data Access: Integrate with EHR systems while maintaining HIPAA/GDPR compliance. 
  • Staff Support Copilots: Provide instant access to protocols, guidelines, and internal documentation.
Healthcare
  • Operations Support Assistants: Provide real-time production updates and process documentation access. 
  • Field Service Automation: Enable technicians to retrieve manuals and troubleshooting guides instantly. 
  • Supply Chain Visibility: Connect copilots to ERP systems for shipment tracking and vendor communication.
Manufacturing
  • Student Support Agents: Automate admissions queries, enrollment processes, and campus information. 
  • Faculty Knowledge Bots: Provide access to academic policies, research documentation, and IT helpdesk support. 
  • Learning Assistants: Create interactive AI tutors to support digital learning environments.
Education
  • Citizen Service Automation: Offer 24/7 access to public information and service requests. 
  • Policy & Documentation Assistants: Simplify access to regulations, forms, and compliance information. 
  • Internal Process Automation: Improve efficiency across departments with AI-powered workflows.
Government & Public Sector

Success Stories That Speak for Themselves

Example use cases: when to use Copilot Studio (multi-channel: Teams and website) to deploy a conversational assistant connected to your content and processes.

FAQ

Copilot Studio is Microsoft’s low-code platform for building, customizing, and deploying AI copilots. It combines conversational design (topics), generative AI, connectors, and governance so copilots can answer questions and take action in business workflows.

Microsoft Copilot is a set of ready-to-use copilots embedded in Microsoft products (e.g., Microsoft 365 apps). Copilot Studio is the tool used to create and tailor your own Custom Copilots for specific business processes, audiences, channels, and data sources.

It can respond using configured knowledge sources (for example SharePoint sites, files, websites, Dataverse) and/or structured conversation topics. You choose what content the copilot can use so answers stay grounded in approved enterprise knowledge.

Copilot Studio provides enterprise controls such as authentication options, role-based access, and governance features. In practice, security and compliance depend on how you configure identity, permissions on knowledge sources, data connectors, and your organization’s policies.

Yes. You can integrate copilots with Power Automate flows and connectors (and external APIs) to trigger workflows, retrieve data, update records, create tickets, or orchestrate multi-step processes directly from a conversation.

Copilots can be published to common channels such as Microsoft Teams and websites, helping provide a consistent experience for employees and customers across touchpoints.

Many copilots can be built by power users with a low-code approach (topics, prompts, and knowledge configuration). More advanced scenarios (custom APIs, complex orchestration, and governance at scale) typically benefit from IT and development support.

A first working version can often be produced quickly when the use case is focused and knowledge sources are ready. Timelines vary based on integrations, approvals, security validation, and testing requirements.

Use built-in analytics to track usage, engagement, and conversation outcomes. Combine these insights with user feedback to refine topics, expand knowledge sources, and optimize automations.

Common starting points include internal policy and HR/IT helpdesk Q&A, onboarding assistants, customer support FAQs, order/status queries, and simple automations like ticket creation or data lookup.

Why Choose Prodware?

As leaders in digital transformation, our approach as a trusted advisor for our clients helps you match disruptive technologies with business realities, to meet your challenges.

We support you in scoping and implementing innovative apps such as Microsoft Copilots with our tailored services to match your needs and level of maturity in leveraging Artificial Intelligence to boost productivity, empower your employees and delight your customers.

Have a project? Let's talk!

Tell us about your project and we’ll show you how Prodware can transform your business.

* Please select one of these options:

Microsoft Power BI

Turn data into decisions with business intelligence

Microsoft Power BI
Man data

How Microsoft Power BI Helps you Succeed

Microsoft Power BI helps you make informed decisions quickly. Connect, model, and explore your data with visual reports you can collaborate on, publish, and share. Its self-service and enterprise BI is easy to use, giving deeper insights across your organization. Power BI integrates with tools like Excel and Dynamics 365 and works how you do—available on desktop and mobile, in the office or on the go.

Microsoft Power BI with the Power of Generative AI

Automated Insights & Smart Visuals

Power BI uses AI to analyze data, surface patterns, and generate visuals — instantly revealing trends, outliers, and key drivers.

Natural Language & Conversational Analytics

Q&A and Copilot let users ask natural-language questions to instantly generate visuals, summaries, and reports. AI turns intent into insight.

Advanced AI Models & Predictive Analytics

Power BI uses Azure AI for forecasting, anomaly detection, key influencer & sentiment analysis embedding ML models for predictive insights.

Microsoft Power BI with the Power of Generative AI

Empower Your AI-Ready Workforce

Prodware helps you implement secure, scalable AI solutions—from copilots to digital labor—to drive faster, high-impact transformation.

Benefits of Microsoft Power BI

Easily And Intuitively Visualize Your Data

Connect, model & data for KPI reports. Get fast AI answers in plain text and real-time insights from sensors & social media for decisions.

Scalable Insights – Unifying Self-Service and Enterprise Analytics

Meet self-service & enterprise analytics in one platform. Connect all data sources, scale insights sharing, ensure accuracy & security.

Share, Collaborate and Act in a Results-Oriented Culture

Collaborate on shared data, reports, and insights across Microsoft Teams and Excel to enable fast, data-driven decisions.

Power BI Anywhere

Create interactive reports with visual analytics at your fingertips. Power BI mobile apps allow you to visualize data through interactive dashboards and analytics on any device.

What Does Power BI Do?

Holistic View For The Entire Organization

Provide your team with a business analytics solution that lets you visualize your data and share insights via dashboards across your organization for quick and efficient decision making. Get all the stakeholders of the company on board ensuring they access the same information.

Connect to Your Data Wherever You Are

Access data from hundreds of supported on-premises and cloud-based sources, such as Dynamics 365, Salesforce, Azure SQL DB, Excel, and SharePoint (Microsoft 365). Ensure it’s always up to date with automated, incremental refreshes. Power BI Desktop enables you to develop deep, actionable insights for a broad range of scenarios.

Harness Big Data

Simplify management and sharing of huge volumes of data. Get massive scale and flexible data storage for Power BI business analysts, BI professionals, data scientists and engineers.

Industries Where we Deliver Excellence

  • Banking & Capital Markets:
    Microsoft Power BI enables real-time financial reporting, risk modeling, regulatory compliance tracking, and portfolio performance analysis. Institutions gain a unified view of KPIs across branches, products, and markets—empowering faster, data-driven decisions.
  • Insurance:
    Transform claims analysis, underwriting performance, fraud detection, and policy lifecycle management with interactive dashboards. Power BI helps insurers reduce risk exposure while improving operational efficiency and customer insights.
Financial Services
  • Hospitals & Healthcare Providers: 
    Visualize patient outcomes, optimize resource allocation, monitor operational efficiency, and ensure compliance with healthcare regulations. Power BI integrates clinical, financial, and operational data into a single source of truth. 
  • Pharmaceuticals & Biotech: 
    Track R&D performance, clinical trial data, supply chain visibility, and sales effectiveness with advanced analytics and predictive insights.
Healthcare & Life Sciences
  • Discrete & Process Manufacturing: 
    Monitor production KPIs, reduce downtime with predictive maintenance dashboards, and improve quality control through real-time analytics. 
  • Logistics & Distribution: 
    Enhance supply chain transparency, demand forecasting, and inventory optimization with actionable data insights.
Manufacturing & Supply Chain
  • Brick-and-Mortar Retail: 
    Gain visibility into sales performance, store-level profitability, inventory turnover, and customer purchasing behavior. 
  • E-Commerce & Digital Commerce: 
    Track customer journeys, marketing ROI, cart abandonment rates, and real-time sales trends to drive growth and personalization.
Retail & E-Commerce
  • Software & IT Services: 
    Measure product adoption, subscription revenue, churn analysis, and operational performance with customizable dashboards and embedded analytics.
  • Telecommunications: 
    Analyze network performance, customer usage trends, and service reliability while improving customer retention strategies.
Technology & SaaS
  • Power & Utilities: 
    Monitor grid performance, asset reliability, energy consumption trends, and regulatory compliance metrics with real-time reporting.
  • Oil & Gas: 
    Optimize exploration analytics, production performance, and cost management through integrated operational dashboards.
Energy & Utilities
  • Government & Public Agencies: 
    Drive transparency, budget tracking, performance monitoring, and citizen service improvements through data visualization.
  • Higher Education & Institutions: 
    Track enrollment trends, student performance, funding allocation, and operational metrics with centralized reporting.
Public Sector & Education

FAQ

Microsoft Power BI is a business analytics tool that helps users visualize data and share insights across an organization. It connects to multiple data sources and turns raw data into interactive dashboards and reports.

No, coding skills are not required for most tasks. Power BI offers a drag-and-drop interface for creating reports and dashboards. However, advanced users can use DAX (Data Analysis Expressions) and Power Query for more complex analysis.

Yes. Power BI can connect to a wide range of data sources, including Excel files, cloud services (like Azure and Google Analytics), databases (SQL Server, Oracle), and many third-party applications.

Why choose Prodware?

As a certified Microsoft Gold partner with more than 30 years’ experience, we support our customers through their transformation journey, turning market challenges into sustainable growth opportunities.
With 200+ BI projects delivered worldwide, Prodware brings deep data expertise to help you connect, leverage, and turn your data into real business results.

Have a project? Let's talk!

Tell us about your project and we’ll show you how Prodware can transform your business.

* Please select one of these options: