Microsoft Dynamics 365 Customer Service
Develop long-standing customer loyalty
Enhance marketing with prebuilt or custom dashboards, optimize content with A/B testing and dynamic messaging, and schedule emails for peak engagement.
Understand customer needs through journey tracking and Customer Voice surveys, focus on high-priority leads with insights from Dynamics 365 Customer Insights, and leverage multiple lead-scoring models to drive stronger engagement.
BENEFITS – DYNAMICS CUSTOMER SERVICE
CAPABILITIES – DYNAMICS 365 CUSTOMER SERVICE
Omni-channel engagement
Engage customers on their preferred channels—chat, SMS, Facebook Messenger, WhatsApp, WeChat, Line, and more—using Dynamics 365 Customer Service.
A unified platform maintains context across channels, delivering personalized, consistent service with minimal effort for customers.
Self-service and communities
Enable customers who prefer self-service with branded options that provide consistent, up-to-date answers and personalized information.
Foster a community experience where customers can connect with peers and subject matter experts for support and insights.
Agent enablement
Empower agents with a unified experience to resolve issues faster and deliver personalized support.
Dynamics 365 Customer Service provides a complete 360° view of each customer, including interaction history, preferences, and key information.
Role-tailored tools, guidance, and data help agents provide a more effective and differentiated level of service.
Unified knowledge
Provide customers and frontline staff with a single source of truth through effective knowledge sharing.
Keep content relevant by capturing and publishing across channels, while using analytics to measure impact and grow your Knowledge Base.
Deliver the most appropriate articles quickly with relevance search and highlight search-term matches for faster selection.
Service intelligence
Identify trends, anticipate opportunities, and gain actionable insights using rich analytics and embedded reporting.
Explore what-if scenarios and forecast outcomes with interactive charts and powerful data visualizations.
Anticipate customer needs more effectively with a 360° view of each journey using Dynamics 365 Customer Insights.
FEATURES – DYNAMICS 365 CUSTOMER SERVICE
What’s inside…
Why choose Prodware?
As a certified Microsoft Gold Partner, Prodware is recognized as a leading provider of Microsoft Dynamics 365 solutions across Europe. With over 30 years of experience, we bring deep, industry-specific expertise to guide your transformation journey, turning market challenges into lasting growth opportunities.