Microsoft Dynamics 365 Field Service
Improve your first time fix rates & optimize field operations
Dynamics 365 for Field Service is an end-to-end service value proposition in itself catering to all stakeholders of a company: operations, technicians and customers. Embedded predictive technology allows you to detect, diagnose and solve problems before they occur, reduce operating costs and improve your first time fix rates.
BENEFITS – DYNAMICS 365 FIELD SERVICE
Reduce your maintenance costs significantly; schedule a service call only when needed.
STREAMLINE INVENTORY MANAGEMENT
Synchronize and track inventory down to the truck level with real-time visibility from any device.
BECOME MORE PROFITABLE
Automate scheduling to fit in more appointments per day and match specialists with customer demand for specific skills, priority, location and estimated duration.
CAPABILITIES – DYNAMICS 365 FIELD SERVICE
IOT – Boost efficiency
Leverage the efficiency that the internet of things enables to detect, diagnose and solve problems. Automatically create and schedule work orders, dispatch technicians with the right skill sets and equipment, and enable them to access customer information from their mobile devices. Go from scheduled services to just-in-time predictive maintenance; repair, clean, and replace parts only when needed.
Optimize your resources
Automate scheduling to fit in more appointments per day and match specialists with customer demand for specific skills, priority, location, and estimated appointment duration. Empower dispatchers to manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board. Streamline inventory management and improve first-time fix rates by synchronizing and tracking inventory down to the truck level with real-time visibility.
Empowering your technicians
Empower technicians with state-of-the-art technology such as mixed reality video calling, annotations, and file sharing—allowing them to solve problems correctly the first time. Solve complex problems faster with Dynamics 365 Remote Assist on HoloLens devices. Technicians stay heads-up and hands-free while sharing what they see with remote experts.
FEATURES – DYNAMICS 365 FIELD SERVICE
Why choose Prodware?
We have been around for 30 years and have acquired the expertise and experience in helping businesses drive transformation projects. We develop and deploy industry-specific solutions based on Microsoft technology. Our expertise in disruptive technologies and innovation help us provide the solutions and services you need to meet the challenges of your industry while gaining that sustainable competitive edge for your business.