DeviceTone header


Transform existing products into “smart” devices for Connected Field Service harnessing IoT

The Internet of Things (IoT) is a trend offering OEMs and service companies increasing opportunities to extend revenues, improve competitive positioning and increase customer loyalty.

The DeviceTone Genie enables manufacturers and service companies to improve visibility on the health of their products, their customer’s usage, increase market share with new business models and bring together open-source “smart” device technology with Microsoft Dynamics 365 Field Service, to set up and run your connected maintenance operations.

DeviceTone 3 steps flow chart

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BENEFITS – DeviceTone


Fewer on-site service calls (average saving of €120 per call), due to proactive management of the work orders and jobs for technicians with familiar tools connected to innovative technology


Increase customer traceability with improved visibility of the performance of their installed products, provide more after-sales offerings deepening post-sales relationships in a shorter time-to-market


Increase market share and customer loyalty with new service models


The DeviceTone Genie turns “low-tech” products into smart connected devices, thus Barriers to entry of smart technology adoption are reduced


All devices are managed from within Dynamics 365 with an easy to use dashboard. Familiar workflows and activities in Dynamics 365 perform seamlessly based on device behaviors, leading to increased productivity

FEATURES – DeviceTone


Tailored and configured according to your company’s needs, different devices, device properties, and device triggers


Configure Rules into IoT central and automatically create alerts with Microsoft Automate flows; Alerts are selected to see more detail, including device information, threshold, and the violated rules


Convert IoT Alerts into Cases and Work Orders; Incoming alerts from Azure IoT Central can be viewed in Dynamics 365 Field Service by scheduling teams and technicians


Because the smart device is “talking” directly to Dynamics 365, the client is notified of an issue to be resolved before it becomes a problem for them once a technician is scheduled


Detect, troubleshoot, and resolve issues so a technician is dispatched only when necessary and access and manually schedule the work order for technicians, by creating a new bookable resource booking in your Dynamics 365 system

What’s inside…

DeviceTone connected field service from azure IoT Central

Connected Field Service from Azure IoT Central

DeviceTone create new rule

Create new rules

DeviceTone define the action

Define the action, create an alert with Microsoft Automate

DeviceTone access alerts in Dynamics 365

Access alerts in Dynamics 365

DeviceTone create case stage

Create case stage and next stage

DeviceTone create a work order

Create a work order and schedule booking

DeviceTone schedule work order

Schedule a work order from the schedule board

Why choose Prodware?

For over 30 years, Prodware has been at the forefront of the field service sector scoping, advising, implementing and creating innovative software solutions that address real business challenges.

We are an international company present in 13 countries across the EMEA region allowing our customers to benefit from a local service supported by a global infrastructure.

Have a project? Let’s talk!

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