Managed Services

Tools to rationalize your businees

In our modern day economy you need to turn to a trusted business partner who will not only secure your systems and operations but support you through your business transformation. Our new Customer Care department does just that:

Our mission

Whatever the nature, size, industry sector or specific market requirements of your business, Ccare delivers the services that will help you reduce operational risk, boost productivity and harness the digital shift to drive maximized business outcomes.

  • To provide you with a business continuity plan in case of significant disruptions.
  • To provide you with consistent updates of new features and releases, tips and best practices supporting your business moving forward.
  • To enhance the user experience of your users.

Two key areas

Our Customer Care department offers a whole host of ITIL-based software services of centered around 2 main service blocks: App’Care for Business Applications and Tech’Care for Infrastructure services.

Managed Services TechCare AppCare

Managed Services, service level agreements

Three service level agreements

Our Bronze, Silver and Gold SLA offerings cater to your overall service demands.

App’Care

The App’Care provides a complete set of services supporting your on-premise or Cloud business applications. It covers the main business applications and peripheral applications (digital, ISV, personalization, localization) and any required customized developments.

  • Functional support
  • Corrective maintenance
  • Upgrade maintenance
  • Testing
  • Source code and environment management
  • Steering

Managed Services, client solution

Managed Services, client infrastructure

Tech’Care

Tech’Care is an alternative that entrusts Prodware with managing your infrastructure and terminals regardless of your IT configuration – whether your IT is on-premise, in the Cloud or hybrid, Prodware’s Tech’Care maintenace contract brings you full coverage and efficiency.

  • Service desk and Knowledge centre
  • Incident management (requests and upgrades)
  • Preventive services and patch management
  • Supervising
  • Compliance and security
  • Business application expertise
  • Steering

Rationalizing your business

Managed Services, application streamlining

Our infrastructure and Cloud experts, working closely with the application development departments, have honed their skills and expertise on our industry-specific applications such as Microsoft Dynamics, Sage, etc…: – designing infrastructure, application monitoring and performance optimization – this paired with robust tooling allow for advanced and adapted SLAs that meet your requirements.

Our implementation methodology

Our outstanding and efficient implementation process of our Tech’Care and App’Care services
is made possible through this proven 4-step sequential approach:

initialization phase

Definition of scope, processes, action owners, action items and detailed scheduling and planning.

ACQUISITION PHASE

Support resources and means allocated with a dedicated Prodware team.

industrialiZation

Deploying, fine-tuning and enhancing the customer’s services as part of our ongoing commitment to Quality of Service.

reversibility

When a customer wishes to change service providers, Prodware handles the transmission of assets, information and any other supporting documents to the customer or third party.

This methodology ensures stellar quality of service we provide to our customers

The key success factors

With our long and proven track record in managed services for SOHOs and SMEs, Prodware makes it a rule to systematically focus on the following areas:

Clear operational support and documented guidelines

A shared work schedule

An efficient asset management tooling system

A proven knowledge transfer process

A clearly defined warranty period

Efficient collaboration between stakeholders

Have a project? Let’s talk!

* Please select one of these options:

* Required: