Wolters Kluwer Modernises Its Digital Ecosystem and Professional Services Offering
Headquartered in the US, Wolters Kluwer is a global leader in publishing, information, training and software solutions. Serving professionals across legal, tax, finance, HR, healthcare and the public sector, the company continues to evolve its digital ecosystem to deliver smarter, more integrated services worldwide.Â
The Challenge
In 2020, Wolters Kluwer’s L&R Division launched a major digital transformation to support its shift to cloud subscriptions. The company replaced core front- and back-office systems, embracing agile innovation and scalable processes to improve efficiency, integration and long-term growth across Europe.
Problems
Wolters Kluwer faced the complex challenge of replacing multiple legacy front- and back-office systems while maintaining business continuity. The transformation impacted several departments, requiring seamless integration between specialized solutions. In addition, the project needed to be scalable and easily replicated across markets such as Portugal and France.
Solutions
Using Microsoft 365 Business Central and the Microsoft cloud ecosystem, Wolters Kluwer unified finance, sales and customer service within a single integrated platform. The new environment reduced TCO, increased ROI and improved user experience. Power Platform also accelerated automation, deployments and the development of scalable solutions across countries.