Multideur

Prodware Netherlands

Multideur has been a proud door manufacturer since 1987. With an experienced team in Zeewolde, Multideur produces a large range of overhead doors efficiently, with attention and passion. Almost never standard, almost always on customer specification. They make the impossible possible and deliver on the basis of technical knowledge and expertise. It often concerns doors that present a (too) great challenge for other manufacturers in terms of dimensions and installation.

“By digitizing our paperwork and customer information, we are increasingly focusing on service thanks to the speed of information we now have. In our previous process, this was impossible. Customer confidence and satisfaction has increased significantly and has enabled us to grow rapidly.”

Held back by piles of physical paperwork and inefficient manual processing

Many factors can hinder a company’s growth, but industrial and garage door manufacturer, Multideur, was hindered by piles of physical paperwork and inefficient manual processing. By moving to the cloud and embracing modern software, it was possible to digitize all information and Multideur has evolved from a company that cannot scale to a company that customers trust and where employees can work much more effectively on-site.

New IT solutions implemented

Multideur used on-premise old Dynamics NAV software. This hindered the ability to grow and respond flexibly. Multideur wanted faster access to complete customer data, faster follow-up of orders and better service. In addition, the field service team wanted to work more flexibly while on the road.
Together with Prodware, they have developed a forward-thinking digital transformation strategy and implemented new IT solutions including Microsoft Dynamics 365 Business Central, Dynamics 365 Field Service, Office 365 and Power BI.

Make decisions faster

Following the implementation, Multideur can now focus on service thanks to the speed with which they can access crucial information. Operationally, the company is much stronger because everyone can immediately see the latest estimates, offers, special agreements and worksheets. The company is able to make faster decisions with Power BI with a 360-degree view of all customers, very useful for quickly answering customer questions and helping executives better plan for long-term growth.

  

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