Heliox Accelerates Global E-Mobility with Smart Fast Charging Solutions
Founded in 2009, Heliox is a global leader in fast charging systems for public transport, e-trucks, marine, mining and port equipment. In 2017, it deployed one of Europe’s first large-scale e-bus charging networks in Eindhoven. Headquartered in Netherlands, operates Germany, Sweden, UK, Spain US smart scalable energy mgmt e-mobility.
The Challenge
Heliox relies on Microsoft Dynamics 365 to transform its operations through a unified ERP and customer engagement platform with Prodware, streamlining supply chain, sales, service and enabling data-driven growth. It integrates ERP and CRM to improve efficiency globally.
Problems
Heliox faced challenges in unifying back-office and customer processes across supply chain, sales, and service while implementing Microsoft Dynamics 365. Ensuring standard ERP usage, aligning customer journey design, and integrating sales and service data required coordination between teams and Prodware during rollout. Future reporting and data visibility required improvements.
Solutions
Heliox implemented Microsoft Dynamics 365 ERP and Customer Engagement to streamline operations and improve customer experience across sales, service, and field activities. Strategy sessions with Prodware defined the customer journey and standardized ERP usage across processes. Future BI dashboards and Power BI integration, plus customer and partner portals, will automate processes and reduce errors in back office key