An effective, easy customer service CRM for SMBs
Best practice in providing your customers with the service they demand, a multi-channel contact strategy that meets modern needs, is key, no matter the size of your business.
Fast Service is the answer. Without the need for specific technical skills and high overheads in manpower and IT, it’s a simplified, cost effective customer service CRM that increases agent adoption, supports great customer experiences and boosts recurring sales.
BENEFITS – FAST SERVICE
Boost agent productivity and motivation
Giving your agents the modern tools they need and expect, in order to deliver optimum services to clients, with the flexibility of multi-device and mobile accessibility.
Improve customer service management
You will achieve greater standardization and agility in customer service processes with increased visibility and control, with guided workflows and automation.
Manage client relationships better and deeper
Agents and supervisors can access centralized customer information and issues (Cases) from anywhere on a single platform.
Stay updated with leading technology
Built on Dynamics 365 on the Azure cloud with full integration with Office 365, Outlook and Cortana.
Intuitive and familiar working processes
The deep integration with day-to-day office tools provides improved productivity and collaboration across agents plus integration with supervisors’ daily work files.
Ready to use and easy to manage
The Fast Service Installer is a step-by-step wizard that allows you to set up your users, assign roles and privileges and connect to your Outlook.
FEATURES – FAST SERVICE
Get up and running yourself with the install wizard
The entry point for agents for work in hand
Supervisors can view performance and trends
Register and manage cases easily
Adopt best practice with guided case management
Why choose Prodware?
Prodware has developed and implemented thousands of CRM projects across the globe across multiple sectors and business types. Our experienced R&D team work closely with our clients to develop solutions that suit their own client engagement needs, leading us to develop a customer service tool specifically for small to medium sized businesses.