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We aimed to professionalize and scale our services by creating a new business entity supported by modern IT tools. To enable growth, we needed a scalable CRM and digital workplace allowing secure access to data anytime, anywhere, while integrating with existing infrastructure and enabling a broader digital transformation.
Legacy processes and fragmented systems limited efficiency, with data stored locally across sites and difficult to access remotely. Many tasks were still handled manually, leading to inconsistent data quality, slow workflows, and limited standardization. As a result, collaboration and visibility across teams were restricted. We needed better structure and standardization to improve collaboration.
To address these challenges, we implemented Microsoft Dynamics 365 Field Service and SharePoint within Microsoft 365, enabling a scalable and quickly deployable CRM and collaboration environment. This enabled field technicians and back-office staff to access consistent data anytime and anywhere, improving communication and reducing errors in daily operations. With Prodware, ensured scalability now.
