Managed Services: Operating & Evolving

Run, optimize, and continuously evolve your business operations.

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What are Managed Services?

Our Managed Services deliver tailored solutions for businesses of any size or sector, reducing operational risks, boosting productivity, and embracing the digital shift. We ensure continuity with robust business continuity plans, streamline workflows through automation, and keep your systems current with updates, features, and expert best practices. By enhancing operational efficiency and user experience, we empower your team to work smarter, reduce costs, and deliver seamless, engaging interactions across all touchpoints. 

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What our Clients get from Managed Services

Clear Operational Support and Guidelines

Consistent operational support and clear procedures help teams stay aligned, reduce errors, and improve daily workflow efficiency.

Shared Work Schedule

A shared work schedule improves transparency, tracks deadlines, reduces overlaps, and keeps projects moving on time.

Efficient Asset Management System

An efficient asset management system tracks resources, reduces waste, and improves operational efficiency company-wide.

Knowledge Transfer and Collaboration

Structured knowledge transfer and collaboration support smooth handovers, continuous learning, and faster problem-solving.

What we Deliver

Acquisition

Dedicated Prodware teams manage support resources, ensuring responsive service, seamless coordination, expert guidance, and consistent operational delivery. 

  • Dedicated support team allocation 
  • Streamlined communication and coordination 
  • Reliable expertise for daily operations 

Industrialization

Prodware continuously deploys, optimizes, and enhances customer services to maintain performance, scalability, and quality of service. 

  • Service deployment and configuration 
  • Continuous optimization and enhancement 
  • Ongoing quality of service improvements 

Reversibility

Prodware ensures a smooth provider transition by securely transferring assets, documentation, and operational knowledge to stakeholders. 

  • Secure transfer of customer assets 
  • Complete documentation handover 
  • Smooth transition to new providers 

Who is it for?

Predictable operations, governance, accountability, and reduced risk with controlled platform evolution aligned to business goals. 

  • Ensure operational stability and service accountability 
  • Reduce platform risk through structured governance 
  • Enable scalable innovation aligned with business priorities 
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CIOs, IT Leaders & Decision Makers

Stable, high-performing applications with faster business responsiveness and continuous improvement without operational disruption. 

  • Improve application performance and reliability 
  • Accelerate response to changing business needs 
  • Deliver ongoing enhancements with minimal disruption 
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Business & Operational Teams

Single-partner accountability for integrated Dynamics 365, Power Platform, Azure, and enterprise data ecosystems. 

  • Manage multi-entity and multi-country environments 
  • Support customized and interconnected Microsoft platforms 
  • Simplify oversight with one accountable service partner 
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Complex or Integrated Microsoft Environments

Proactive service management focused on optimization, continuous improvement, and long-term platform stewardship. 

  • Move beyond reactive ticket-based support 
  • Drive continuous optimization and service improvement 
  • Establish long-term platform governance and ownership 
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Organizations Demanding More Than Traditional Support

Cases Studies

FAQ

Traditional application support focuses mainly on incident resolution. 
Prodware Managed Services go further by combining RUN, BUILD, and EVOLVE activities within a structured and governed model—covering stability, continuous improvement, and long‑term platform evolution. 

Our Managed Services typically include incident management, problem resolution, minor enhancements, operational monitoring, governance, reporting, and continuous improvement activities—adapted to your business priorities and solution scope. 

Each Managed Services engagement is framed by clear governance, including defined roles, service levels, KPIs, regular reporting, and steering committees. This ensures transparency, accountability, and alignment with business expectations. 

Yes. Prodware Managed Services are designed to support both operational stability and controlled evolution—covering enhancements, optimizations, automation initiatives, and adoption of new Microsoft features.  

Prodware Managed Services cover the full Microsoft business ecosystem, including Dynamics 365, Power Platform, Azure, integrations, and data platforms—allowing end‑to‑end service management within a single framework. 

Absolutely. Our operating model is designed for complex environments, including multi‑entity, multi‑country, and highly integrated ecosystems, with shared governance and scalable delivery. 

We rely on structured documentation, shared knowledge bases, and organized knowledge transfer processes. This ensures continuity of service, resilience, and controlled reversibility if needed. 

Deployment typically starts with a structured onboarding phase covering scope definition, governance, transition, and stabilization—allowing services to become operational quickly and securely. 

Yes. Service scope, delivery model, and priorities can evolve based on business needs, roadmap changes, and organizational maturity—without disrupting operations. 

Why Prodware ?

For over 35 years, Prodware has been scoping, advising, and implementing technology that addresses real business challenges. From this experience, we understand that people must be carried forward through the digital transformation to achieve true success. We help our clients step into the future by building the business models of tomorrow, supported by market-leading technology, combined with guidance and best practice in bringing about positive change.

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