Fast Service

An effective, easy customer service tool for SMBs

Best practice in providing your customers with the service they demand, a multi-channel contact strategy that meets modern needs, is key, no matter the size of your business.
Fast Service is the answer. Without the need for specific technical skills and high overheads in manpower and IT, it’s a simplified, cost effective customer service CRM that increases agent adoption, supports great customer experiences and boosts recurring sales.

Benefits – Fast Service

Boost agent productivity and motivation

Giving your agents the modern tools they need and expect, in order to deliver optimum services to clients, with the flexibility of multi-device and mobile accessibility.

Improve customer service management

You will achieve greater standardization and agility in customer service processes with increased visibility and control, with guided workflows and automation.

Manage client relationships better and deeper

Agents and supervisors can access centralized customer information and issues (Cases) from anywhere on a single platform.

Stay updated with leading technology

Built on Dynamics 365 on the Azure cloud with full integration with Office 365, Outlook and Cortana.

Intuitive and familiar working processes

The deep integration with day-to-day office tools provides improved productivity and collaboration across agents plus integration with supervisors’ daily work files.

Ready to use and easy to manage

The Fast Service Installer is a step-by-step wizard that allows you to set up your users, assign roles and privileges and connect to your Outlook.

Features – Fast Service

fast service installer

Out-of-the-box installation and functionality for greater user adoption.

Personalized experience

Two role profiles with dashboards and focused areas – Agent and Supervisor.

centralized data

Easily import your contacts and accounts into Fast Service.

customer first

View and manage cases from the account too.

manage activities

Agents and supervisors can manage and view daily tasks related to cases.

case management

Best practice with guided case resolution in phases.

email integration

For faster customer and colleague communication, receive and send emails from with Fast Service.

out-of-the-box reporting

Out-of-the-box Agent and Supervisor dashboards provide a quick overview and entry point with KPIs queues and work areas.

What’s inside…

Get up and running yourself with the Installer wizard

The entry point for agents for work in hand

Supervisors can view performance and trends

Register and manage cases easily

Adopt best practice with guided case management

Access queues for tasks and incoming emails

Why choose Prodware?

Prodware has developed and implemented thousands of CRM projects across the globe across multiple sectors and business types. Our experienced R&D team work closely with our clients to develop solutions that suit their own client engagement needs, leading us to develop a customer service tool specifically for small to medium sized businesses.

Have a project? Let’s talk!

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