STARTING SITUATION
Afiens had the desktop version of Microsoft Office and needed to update their licenses. They were looking for a partner that would not only offer them the solution they needed but also support them in starting up the project. In addition, the storage space on their servers was reaching its limit, so they needed a solution where they could store their documents, offering flexibility and greater security guarantees.
They were also concerned with managing relationships with their customers; information about customers and the efficiency of business processes. The company needed to renew its technology infrastructure and Microsoft’s cloud solutions responded perfectly to its needs for flexibility, security and scalability.
SoluTION
Since they needed to update their Office licenses, Afiens opted for the cloud version of the solution, Microsoft Office 365, which would allow them not to worry about renewing their licenses and keep them always up to date. Office 365 not only offered them constant updates to their applications, but also email licenses and many other tools to improve the company’s productivity. In addition, they needed security, Office 365 includes highly advanced security services that offer extensive guarantees for the treatment of confidential data.
Sharepoint was the option they chose to manage their documents in the cloud. Integrated within Office 365, it allowed them to manage all their files in the cloud and in a simple way through a single solution. Office 365 covered all their needs and also allowed them to easily expand their licenses or contracted space, guaranteeing the scalability of their technology.
Fast Sales (based on Microsoft Dynamics 365 Sales) was the solution Afiens Legal decided to implement to start managing customer relationships centrally. Its integration with Office 365 and the key functionality it includes was key in this decision.
With Fast Sales, they can now manage their contacts from Outlook, download and edit Excel reports, and upload data from Sharepoint such as invoices to CRM customer files. Afiens not only relied on Prodware to acquire and manage their solutions but also as a technology partner by contracting advanced support services, including expert support and training, which has allowed them to forget about managing their technology.
