Prodware strengthens Connected Field Service offering with innovative partnerships

September 15, 2020
  • Harnessing Microsoft Azure IoT and Dynamics 365 Field Service for digital transformation in maintenance
  • Boosting innovation through European partnership with Cloud of Things for smart device connectivity post-sale
  • Supporting customers in digital transformation to adjust, protect and grow revenue streams in a shifting market

An exciting partnership with a robust answer to today’s field service demands

Prodware are proud to announce our partnership with Cloud of Things, bringing easy IoT for modern and proactive field service provision to our customers on Microsoft Azure and Dynamics 365 Field Service.

The maintenance and field service sectors have, for some time, experienced changing demands from customers for more predictive and proactive service models; affecting manufacturers, energy providers, and facilities management to name a few. The Internet of Things has enabled this service model but has been out of reach for some organizations. In today’s COVID-19 world, companies with field technicians need to continue their service provision but reduce the number of service calls on-site.

As a practical and full-circle solution, Prodware builds on its sector and technology experience of delivering Microsoft Dynamics 365 Field Service with the Cloud of Things partnership. Cloud of Things enables the connection of manufactured products into IoT to transform them easily into smart devices. The DeviceTone Genie product from Cloud of Things revolutionizes access to IoT with a faster implementation, proven ROI and is more cost effective than traditional IoT solutions.

Avner Ziv, CEO of Cloud of Things; explains the technology further: “Scalable and easy to configure, both new and existing products can be included into the predictive service offering, turning complex and risky IoT development projects into a plug and play implementation. Best practice in connected maintenance processes are integrated via Microsoft Dynamics 365 Field Service which receives alerts from DeviceTone Genie to support routing, scheduling and faster resolutions.”

Configuration and deployment are made easier through the availability of the technology on Microsoft Azure Marketplace and AppSource; platforms that help technology and business users find and try software-as-a-service (SaaS) apps from Microsoft and its partners.

Arik Center, Innovation Director at Prodware Group; responsible for driving this exciting partnership comments: “By helping our customers more easily inject practical innovation such as IoT in maintenance scenarios; Prodware continue our mission to help businesses prepare for the future by helping them build the business processes of tomorrow. This is another great example of our agile approach to bringing in innovation into how we practically help customers succeed; particularly in a period of high customer expectation and shifting contexts.”

The partnership with Cloud of Things is part of a wider innovation program within Prodware Group. Together with Microsoft, we are founders of a unique acceleration program (365x) focused on bringing complementary innovative solutions to market across multiple sectors, business roles and functional needs.


With 30 years of experience and know-how in IT innovation, Prodware strive to provide value and expertise to their customers around the world. Whether it’s implementing the most ambitious cloud strategies, developing AI-powered decision-making tools, or creating IoT applications, Prodware is always at the cutting edge of innovation.
Since its inception, Prodware has leveraged technological progress to help businesses prepare for the future by helping them build the business processes of tomorrow for the manufacturing, sales, distribution, finance, and business service industries.
The Prodware group includes more than 1,350 employees across 13 countries. It generated revenues of €188 million in 2019. Prodware SA is listed on Euronext Growth and is eligible for FCPI (innovation funds) and SME PEA (equity savings plan).
Prodware believe in practical innovation; connecting real business needs with technology within reach; to support their customers’ digital transformation journeys.
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Cloud of Things makes it easy to make products smart. The DeviceTone™ solution can be embedded into any product in no time, enabling manufacturers and their distributors to offer cloud-based management and maintenance services to consumers and businesses. The embedded firmware package supports leading IoT standards, and their CloudSwitch™ technology stack enables smart products to communicate with any IoT Cloud over most network protocols including ULE, Zigbee, WiFi, Bluetooth, Ethernet, and Cellular. Cloud of Things was established in 2016 and is headquartered in Tel Aviv, Israel, and Boston, MA, U.S.A. Learn more: