TechCare Managed Services

ITIL-based management services to guarantee the full operation of your infrastructure assets

The IT team’s role in facilitating the digital transformation of an organization is vital. Customers, partners and colleagues expect a modern and intuitive experience when dealing with your brand, but this means systems and processes need to be modernized. How is your IT landscape kept up to date, relevant and working to support your ambitions?

The TechCare Managed Service is a comprehensive ITIL-based program that manages the maintenance, patches, fixes, updates, developments and security of your infrastructure, including terminals, devices, and applications.

Plus, with our added value services such as license, security and infrastructure health checks, plus application optimization and updates, you stay ahead of the technology curve in your IT strategy.

ITIL as a quality framework for infrastructure managed services

ITIL is used to structure our TechCare processes and our Customer organization.

Our main processes and functions are:

  • Service Desk
  • Incident management
  • Change management
  • Request fulfilment
  • Release management
  • Asset management

TechCare Key Performance Indicators (KPIs) are:






TechCare covers

Technical assistance

Corrective assistance

Adaptive maintenance

Scheduled resources

Asset management

Value added services


Why Prodware?

As a certified Microsoft Gold partner and trusted Managed Services provider with more than 30 years’ experience, Prodware helps our customers with local or international infrastructure and application support. We support our customers through their transformation journey turning market challenges into sustainable growth opportunities.

Have a project? Let’s talk!

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