Makeree
Digital user guides for better product adoption and customer experiences that work with Dynamics 365 Customer Engagement
Makeree is the new standard for visual instructions. The digital user guides improve customer experience, generate positive online reviews, and obtain insights into how customers are using your products – all provided directly from your Microsoft Dynamics 365 Customer Engagement system for customers, agents and technicians.
Many consumers have a hard time reading and processing complex instructions of assembly, usage, repair and servicing, especially if confronted with paper/PDF instructions. Businesses need to guide their customers on how to better use and maintain the products, leading to greater customer adoption and satisfaction, fewer service calls and lower return rates.
3 main benefits of digital user guides
BENEFITS – Makeree
FEATURES – Makeree
What’s inside…
Instruction examples from Makeree
The customer contacts customer support in Makeree app
Product issue case is created in Microsoft Dynamics 365
Send emails straight from Dynamics 365 with email template functionality
Examples of instructions created for technicians in Dynamics 365 Field Service app
Access customer assets and asset instructions in Dynamics 365 Field Service
Why choose Prodware?
As a Microsoft partner, Prodware’s global experience in manufacturing, field service and retail sectors means that we understand challenges in customer engagement post-sale, leading us to connect our Microsoft Dynamics expertise with innovative technology such as Makeree to modernize service provision and drive product adoption.
We are an international company present in 13 countries across the EMEA region allowing our customers to benefit from a local service supported by a global infrastructure.