Simple Chat
True omni-channel communication with your customers directly in Microsoft Dynamics 365 Customer Service
In the digital era, customers expect to be able to interact with contact centers over their preferred channel, and to switch to another channel mid conversation. Most of us need to interact with contact centers almost daily, yet the long waiting time, slow and unclear responses, and general inability to solve issues quickly, turn these interactions into a frustrating experience for customers and representatives alike.
Omni-channel communication is key.
In order to meet customers’ demands, businesses need to deliver a true omni-channel experience, which can boost customer satisfaction, while simultaneously enhancing service efficiency, cutting costs and increasing revenue.
Simple Chat provides a consistent customer experience over all possible communication channels – online chat, text messages, social media posts and private Facebook Messenger communications – all conducted simultaneously from your Microsoft Dynamics 365 Customer Service app.
Simple Chat is an integrated omni-channel platform that boosts your customer engagement processes. With multiple social media channels and chat functionalities, your business can communicate with your customers the way they want to
BENEFITS – SimpleChat
FEATURES – SimpleChat
What’s inside…
Agent dashboard in Dynamics 365 for a summary view of their KPIs, tasks and progress
Supervisor dashboard in Dynamics 365 for a summary view of conversations, distribution per agent and status
Manager dashboard in Dynamics 365 for a summary view of conversations handled by Bots and agents per channel type
Export customer journey maps to a PDF or image file
The user experience of Facebook Messenger conversations
The user experience of the SimpleChat automated Bot to support FAQ online
Location based queries
Why choose Prodware?
As a Microsoft partner, with hundreds of CRM and customer service clients, Prodware’s global experience means that we can match our Microsoft Dynamics expertise with innovative technology such as Simple Chat to modernize service provision.
We are an international company present in 13 countries across the EMEA region allowing our customers to benefit from a local service supported by a global infrastructure.