Artificial Intelligence

Artificial Intelligence or AI, is the theory and development of computer systems able to perform tasks normally requiring human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages. Machine Learning, a subset of AI, is the study of algorithms that improve automatically through experience.

Benefits of AI

In business, AI helps to simplify and automate processes (repetitive, lengthy or dangerous tasks where robotics can replace human actions) and free workers’ time to upskill in value-add activities. Machine Learning also supports Business Intelligence, for example increased accuracy in demand forecasting for retail, distribution and manufacturing sectors. By automatically learning, analyzing and combining data sets, business can match supply and demand.

In the home, consumers benefit from Artificial Intelligence (often in conjunction with other disruptive technology such as IoT and Big Data) to make life easier and more convenient; reminders from our smart home devices of the grocery list or into the future self-driving cars.

Artificial Intelligence and Prodware

Prodware’s innovation approach harnesses AI in multiple offers, from image recognition for field service technicians, to analyzing trends in currency data for managing hedging risk, through to ChatBots for customer service scenarios to transform employee and customer experiences and to support strategic decision making.

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Customer journey mapping for Microsoft Dynamics 365 Customer Engagement


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ChatBot-like proactive customer feedback for Dynamics 365 Customer Engagement


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Employee engagement and learning platform that works with Dynamics 365 Human Resources


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A digital currency risk management platform to align your hedging activity with real-time business data from Dynamics 365 Finance and Operations


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