AI User Insights

Surface insights of how your business applications are used to drive productivity, adoption and ROI

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The investment you truly gain from implementing leading business applications such as Microsoft Dynamics 365 is how your employees adopt and use the functionalities to improve their daily processes, productivity and efficiency.

But how can you get those insights from the data you already hold in terms of how employees are using the tools your company provides and how these applications align with your business processes?

At any stage of an IT project, from scoping, migration, pilots, Proof of Concepts to roll-outs; user behavior is a key part of your analysis to understand priorities, ROI and future user training needs.

Introducing AI User Insights

AI User Insights is a system integrated with Microsoft Dynamics 365 apps that automatically records user activities aligned with your business workflows to provide an interactive platform with easy-to-use views and reports.

How can a Large Language Model (LLM) help to define and refine business process compliance?

LLM is a Generative AI technology within AI User Insights that creates paths, nodes and corresponding relationships from your explained processes via natural language text, removing the need for technical expertise.

How can AI User Insights support IT implementations and business process optimization?

Detect unusual user behavior patterns

Outliers and Anomalies can signal potential issues or improvement opportunities.

Detect trends and usage patterns

Visualizations and metrics to identify trends, serving as benchmarks for process improvement and automation.

Personalize user experience

Admins can give tailored recommendations to each user based on usage trends, enhancing productivity and user satisfaction.

Enhance application development

Reveal pain points, feature preferences, and usage patterns. Businesses can prioritize enhancements and drive effective innovation.

REPORTS AND FUNCTIONS – AI User Insights

Menu & Configuration

Set up your environment(s), applications, users, forms, items, tasks and dynamic filters for your reporting.

Paths

Paths allow you to first define the set of events/actions that should be done in sequence in a maximum amount of time according to productivity and process targets. You can use drag & drop or ask AI to create the paths for you from natural language prompts.

Global View

Your Home screen provides an overview of KPIs and global usage reports across all applications within your environment.

Time Series

A report to show the time evolution of users´ activity data, you can adjust time periods, intervals, path types etc. to analyze what you need by volume, occurrence and by user.

Adoption and Recurrence

Admins can perform analysis on the adoption speed and repetitive behavior in a new action or path over a time period, split by new, returning and non-returning users.

Path Funnel

A report to show insights on each path to optimize business processes. You can view the number of users passing through each point, time spent (average and maximum).

User Activity

This analysis shows individual user activity over time (by hour, day, week) to understand which time slots where there is more activity globally and by path. This insight surfaces usage trends and outliers.

Duration Histogram

A time-based report to show time spent by users on different actions or paths by volume and percentage, this allows managers to pinpoint efficiency and productivity within workflows.

User Clustering

Clustering allows you to see an overall behavior pattern of users to see differences by actions and processes to understand if there are common issues for a user or a process / task.

User Timeline

Shows each action in a user´s history to understand a specific user´s activity and behavior to identify individual training or support needs.

FEATURES – AI User Insights

Accessible to use without programming skills

Because it uses LLM, AI User Insights unlocks hidden intelligence within employee data in Microsoft Dynamics 365 apps, providing actionable insights without requiring technical expertise, adding value to any organization’s data-driven journey.

Fully integrated and ready to go in your Dynamics 365 apps

Available out-of-the-box and integrated directly within your familiar Microsoft Dynamics 365 ERP (Business Central and Finance and Supply Chain Management) and CRM (Customer Engagement) applications.

Secure and flexible

Only Admin users can see data from the tenants they are authorized to and set which users and applications will be monitored. All data is encrypted and information covered by Microsoft Azure Services privacy and compliance. No user profiling is carried out.

AI User Insights – What’s inside…

Time Series report in AI User Insights

Adoption and Recurrence report in AI User Insights

Path Funnel report in AI User Insights

User Activity report in AI User Insights

Duration Histogram report in AI User Insights

User Clustering report in AI User Insights

Path creation in AI User Insights

Why choose Prodware?

As leaders in digital transformation, our approach as a trusted advisor for our clients helps you match disruptive technologies with business realities, to meet your challenges. We create AI-infused apps and solutions to answer your needs with competitive advantage and innovation in mind.

Related resources

Brochure
April 29, 2024

AI User Insights

White paper
April 26, 2022

Digital Transformation Pocket Guide

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