D365 Sales
Transform your sales process with intelligence and automation
D365 Sales helps sales teams manage leads, opportunities, and accounts efficiently while leveraging AI insights to prioritize activities and close deals faster. Key features include:
✔Smart lead and opportunity management
✔AI-driven forecasting and recommendations
✔Seamless integration with Microsoft 365 apps
✔Real-time collaboration and insights for sales teams
With D365 Sales, your organization can accelerate sales cycles, improve productivity, and strengthen customer relationships.
D365 Field Service
Deliver exceptional service experiences in the field
D365 Field Service equips your team with tools to schedule, manage, and optimize field operations. Features include:
✔Intelligent scheduling and resource allocation
✔Mobile access to work orders, inventory, and customer data
✔Real-time communication with technicians
✔Predictive maintenance and proactive service alerts
By optimizing field operations, your business can increase efficiency, reduce costs, and improve customer satisfaction.
D365 Digital Contact Center
Centralize and enhance customer interactions
D365 Digital Contact Center allows customer service teams to manage interactions across multiple channels including email, chat, phone, and social media. Benefits include:
✔Unified customer view for faster resolution
✔AI-assisted responses and knowledge management
✔Personalized customer experiences across channels
✔Metrics and analytics to improve service performance
This ensures your team delivers consistent, high-quality service that strengthens customer loyalty.
D365 Customer Insights – Journey (Marketing)
Drive personalized marketing campaigns
D365 Customer Insights – Journey helps marketing teams design, orchestrate, and automate personalized customer journeys. Features include:
✔Data-driven segmentation and targeting
✔Multi-channel campaign orchestration
✔Behavioral tracking and AI-driven recommendations
✔Measurement of campaign performance and ROI
By leveraging Customer Insights – Journey, your organization can engage customers effectively and build stronger relationships
D365 Customer Insights – Data
Turn data into actionable insights
D365 Customer Insights – Data centralizes and unifies customer data from multiple sources to provide a single, 360-degree view. Key capabilities include:
✔Data integration from CRM, ERP, and external sources
✔AI-driven analytics and predictive modeling
✔Data enrichment and segmentation
✔Real-time dashboards for actionable insights
With centralized data, your organization can make informed decisions, anticipate customer needs, and enhance experiences across all touchpoints.
