Microsoft Dynamics 365 Field Service

Improve your first time fix rates & optimize field operations

Dynamics 365 for Field Service is an end-to-end service value proposition in itself catering to all stakeholders of a company: operations, technicians and customers. Embedded predictive technology allows you to detect, diagnose and solve problems before they occur, reduce operating costs and improve your first time fix rates.

Microsoft Dynamics 365 for Field Service

Benefits – Dynamics 365 Field Service

cut costs

Reduce your maintenance costs significantly; schedule a service call only when needed.

STREAMLINE INVENTORY MANAGEMENT

Synchronize and track inventory down to the truck level with real-time visibility from any device.

BECOME MORE PROFITABLE

Automate scheduling to fit in more appointments per day and match specialists with customer demand for specific skills, priority, location and estimated duration.

Capabilities – Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service IoT meilleure efficacité

IOT – Boost efficiency

Leverage the efficiency that the internet of things enables to detect, diagnose and solve problems. Automatically create and schedule work orders, dispatch technicians with the right skill sets and equipment, and enable them to access customer information from their mobile devices. Go from scheduled services to just-in-time predictive maintenance; repair, clean, and replace parts only when needed.

Microsoft Dynamics 365 Field Service optimiser vos resources

Optimize your resources

Automate scheduling to fit in more appointments per day and match specialists with customer demand for specific skills, priority, location, and estimated appointment duration. Empower dispatchers to manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board. Streamline inventory management and improve first-time fix rates by synchronizing and tracking inventory down to the truck level with real-time visibility.

Microsoft Dynamics 365 Field Service augmenter l'efficacité des techniciens

Empowering your technicians

Empower technicians with state-of-the-art technology such as mixed reality video calling, annotations, and file sharing—allowing them to solve problems correctly the first time. Solve complex problems faster with Dynamics 365 Remote Assist on HoloLens devices. Technicians stay heads-up and hands-free while sharing what they see with remote experts.

Features – Dynamics 365 Field Service

IoT Anomaly Detetction

Identify and fix problems before customers are aware of them, using IoT sensors to report anomalies.

PREDICTIVE MAINTENANCE

Perform “just-in-time” preventative maintenance by understanding actual consumption instead of a time-based preventative schedule..

360° VISIBILITY

Provide more personalized service by giving technicians a 360-degree view of customer preferences and history.

CommunicatE proactiveLY

Provide your customers with real-time technician location tracking and automated voice and text appointment reminders.

crEATE WORK ORDERS AUTOMATICALLY

Automatically create and schedule work orders and dispatch technicians with the right skills.

QUOTES & CONTRACTS

Seamlessly shares quotes, contracts, and scheduling information.

REMOTE ACCESS

Provide mobile access to inventory and parts information.

Inventory forecasting

Effectively forecast material requirements from any device.

What’s inside…

Présentation Field Service

Présentation Field Service

Présentation Field Service

Présentation Field Service

Présentation Field Service

Why choose Prodware?

We have been around for 30 years and have acquired the expertise and experience in helping businesses drive transformation projects. We develop and deploy industry-specific solutions based on Microsoft technology. Our expertise in disruptive technologies and innovation help us provide the solutions and services you need to meet the challenges of your industry while gaining that sustainable competitive edge for your business.

Have a project? Let’s talk!

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