Vitaldent Reinvents Patient Experience and Operational Efficiency with Prodware
With 31 years of experience, Vitaldent is Spain’s leading dental group, delivering accessible, high-quality dental care through advanced technology, innovative treatments, and expert professionals. Backed by Advent International, Vitaldent is accelerating digital transformation and operational excellence across Spain.
The Challenge
Vitaldent partnered with Microsoft and Prodware to modernize its operations and patient experience. By adopting cloud-based management and CRM solutions, the company strengthened efficiency, scalability and clinician-patient connectivity.
Problems
Vitaldent needed to improve personalization and place patients at the center of its services while coordinating a large network of dental clinics. Existing systems lacked seamless integration between CRM, patient management and ERP tools, making data management, communication and operational efficiency more complex. The company also required a scalable platform able to support future growth and evolving patient expectations.
Solutions
Vitaldent implemented Microsoft Dynamics 365 Finance, Supply Chain Management and a custom patient management system developed with Prodware. Supported by Item Lifecycle Management, the new cloud-based ecosystem connected CRM, ERP and patient data into one scalable platform. This enabled better clinician-patient communication, more efficient data management and a smoother, more personalized patient experience.