Howazit
ChatBot style proactive customer feedback that works with Dynamics 365 Customer Engagement
Howazit is a chat-like customer feedback ActBot app that can be used in many customer engagement scenarios, directly integrated with your Microsoft Dynamics 365 Customer Engagement apps, bringing a point of difference to cut through the noise and truly engage with your audience.
The feedback app sends SMS or emails, for example sending a post-event satisfaction survey, pre-qualifying an enquiry or providing support post-purchase for product adoption. The act-bot can route the prospect or customer to the right team in Microsoft Dynamics 365, in order to best serve their needs.
Howazit transforms the way your brand engages with modern prospects and clients throughout their journey, improves communication effectiveness and retains bite-sized conversations throughout a customer’s lifetime that are pro-active, interactive and propel customers.
Creating excellent customer experiences with end-to-end service
BENEFITS – Howazit
FEATURES – Howazit
What’s inside…
Dashboard in Dynamics 365
Customer satisfaction Act-Bot
Creating a survey in Microsoft Dynamics 365
Survey answers in Dynamics 365
Details per survey and question
Workflow performance view
Trigger workflow
Customer testimonials
Why choose Prodware?
As a Microsoft partner, with hundreds of CRM and customer service clients, Prodware’s global experience means that we can match our Microsoft Dynamics expertise and customer experience approach with innovative technology such as Howazit to modernize service provision.
We are an international company present in 13 countries across the EMEA region allowing our customers to benefit from a local service supported by a global infrastructure.