Business challenges
Operational Efficiency
 Operational efficiency comes from technologies and processes that support and monitor performance including automation, mobility in the secure cloud.
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 Customer Interactions
 Customers are at the heart of business success: developing and sustaining a deep customer relationship through memorable customer interactions is key.
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 Disrupting your competitors
 Disrupt your competitors for success through innovative technologies, optimized processes and deep customer and employee experiences.
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 Employee Productivity
 Employee productivity comes from processes and technologies to support collaboration, efficiency and mobility – to stay connected and work as one team.
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 Business Ready Insights
 Big Data and the ability to surface business ready insights in real-time is vital to support decision making. How are you using business intelligence?
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 Profiles
Chief Executive Officer
 The Chief Executive Officer sets out and navigates their digital transformation roadmap with agility, collaboration and innovation at the center.
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 Chief Financial Officer
 The role of the Chief Financial Officer is pivotal to the financial health of an organization. The CFO harnesses data and KPIs to support decision making.
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 Chief Information Officer
 The Chief Information Officer is a key digital transformation partner to ensure leading IT technologies and processes enable productivity and efficiency.
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 Chief Operating Officer
 The Chief Operating Officer ensures that operations and processes of an organization are optimized and support successful employee and customer experiences.
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 Chief Sales Officer
 The Chief Sales Officer maximizes commercial opportunities – supports sales team productivity, optimizes client interactions and closes out the competition.
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 Chief Marketing Officer
 The Chief Marketing Officer embraces digital transformation to ensure growth; understanding and engaging with the modern customer is vital for a CMO.
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 Chief Human Resources Officer
 The role of the Chief Human Resources Officer and HR are vital to ensuring people are at the center of digital transformation, culture and values.
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 Sectors
Retail
 Digital transformation helps the retail industry meet consumer demands of omni-channel and personalization to boost loyalty and protect against competition.
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 Manufacturing
 Digital transformation is key to manufacturing; increasing operational efficiency, supporting worker productivity and driving customer-centricity.
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 Fashion
 The fashion industry needs to be agile to stay ahead of consumer trends, innovative processes within the supply chain and remain sustainable.
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 Semi-process industry
 For the semi process industry, digital transformation supports an agile supply chain, quality products, compliant production and personalized experiences.
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 Distribution
 The wholesale and distribution sector must balance profit, operational agility and delivering excellent experiences to the modern customer.
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 Discrete Manufacturing
 For discrete manufacturing, digital transformation supports an agile supply chain, quality products, efficient production and excellent customer experience.
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 Professional Services
 Services and solutions for the Professional Services sector to help you optimize productivity and deliver competitive services to your clients.
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 Services
Managed Services
 Managed Services help reduce operational risk, boost productivity and 
enable digital transformation supporting your applications and infrastructure.
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 AppCare TechCare
 Managed Services help reduce operational risk, boost productivity and 
enable digital transformation supporting your applications and infrastructure.
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 Business Consulting
 Our Business Transformation practice works across four key areas: Customer experience, Operational excellence, Innovation and Employee experience.
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 Change Management Consulting
 Our change management consulting approach focuses on closing the gap between technology investment and employee engagement to help your strategy succeed.
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 Customer Experience
 Our Customer Experience consulting (CX) helps you put your customers at the heart of your business; embracing culture, people, innovation and best practice
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 Employee Experience Workshop
 The Employee Experience Workshop maps the employee journey, segments workforce personas, and develops employer brand; to help attract and retain top talent
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 Explore Innovation Workshop
 The Explore Innovation Workshop provides focus on your strategic needs and how specific innovation tech can support your digital transformation.
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 App in a Week
 App in a Week is a flexible Microsoft Power Apps service combining training, envisioning for app ideation and app development.
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 Business Process Optimization
 Business Process Optimization helps you improve processes to streamline your business operations in terms of flow, performance, efficiency and people.
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 AppCare
 The AppCare Managed Service is a comprehensive program that supports the maintenance, change management and security of your business applications.
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 Customer Experience Workshop
 The Customer Experience Workshop is a practical step to succeed in improving your customer experience and shape your customer journey in line with modern expectations.
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 CRM User Adoption
 The CRM User Adoption service uses proven change management best practice to ensure your CRM users embrace new technology and processes.
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 Employee Experience
 Our Employee Experience (EX) consulting practice supports and transforms the entire employee journey with your company, to help attract and retain talent
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 TechCare
 The TechCare Managed Service is a comprehensive program that supports the maintenance, change management and security of your infrastructure.
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 Customer 360
 Customer 360 provides three Proof of Concept services to structure and derive insight your customer data holds to deliver excellent customer experience
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 Operational Excellence
 Our Operational Excellence consulting helps you uncover, measure and analyze your business challenges, competition benchmarking and defining success.
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 Training & Learning
 Quickly become operational thanks to our training courses on Sage, Microsoft & Autodesk
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 Governance Risk Compliance Center
 The CRM User Adoption service uses proven change management best practice to ensure your CRM users embrace new technology and processes.
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 Governance
 Our Governance consulting focuses on organizational change management, internal communication, program management and user adoption; to support success.
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